Senior Manager, Deal Desk | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and the strength of their network, rather than their potential. Eightfold leverages artificial intelligence to transform how organizations think about skills and capabilities — and how individuals make career decisions.To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors, all in service of our mission: finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society — employment — and want to be part of an ambitious growth story, Eightfold is the place to be.Our customers: https://eightfold.ai/customers/customer-stories/Press: https://eightfold.ai/about/press/The RoleThe Senior Manager, Deal Desk leads the commercial deal support function, partnering closely with Sales, Finance, Legal, Revenue Operations, Pricing, and Customer Success to structure, review, and approve complex commercial transactions. This role is responsible for ensuring deals align with company pricing policies, financial objectives, compliance requirements, and revenue recognition standards while enabling the sales organization to close business efficiently.The ideal candidate combines strong business acumen, analytical thinking, operational excellence, and cross-functional leadership to optimize deal execution, improve commercial governance, and drive scalable processes that support business growth.Key ResponsibilitiesDeal Strategy & Execution• Lead the review, structuring, and approval of complex commercial opportunities, including enterprise, strategic, multi-year, and global deals.• Partner with Sales to develop creative deal structures that balance customer needs with company profitability and risk management.• Evaluate pricing, discounting, payment terms, contract structures, and commercial exceptions.• Ensure transactions comply with company policies, approval frameworks, and financial objectives.Cross-Functional Leadership• Serve as the primary liaison between Sales, Finance, Legal, Revenue Operations, Pricing, Tax, and other stakeholders throughout the deal lifecycle.• Facilitate alignment among cross-functional teams to accelerate deal approvals and remove bottlenecks.• Provide commercial guidance on non-standard contract terms and business scenarios.Process Improvement & Governance• Develop and maintain scalable deal desk processes, approval workflows, and governance frameworks.• Identify opportunities to improve operational efficiency, automation, and turnaround times.• Drive standardization of pricing guidelines, approval matrices, and commercial policies.• Monitor adherence to internal controls and compliance requirements.Financial & Commercial Analysis• Assess deal profitability, margin impact, revenue implications, and commercial risk.• Perform financial modeling and scenario analysis for strategic opportunities.• Partner with Finance to support forecasting and pipeline analysis.Team Leadership• Lead, mentor, and develop Deal Desk professionals.• Establish performance metrics, service-level agreements (SLAs), and operational KPIs.• Foster a customer-focused, collaborative, and high-performance culture.Reporting & Analytics• Track key metrics such as approval cycle times, discount trends, win rates, deal velocity, exception frequency, and revenue impact.• Develop executive dashboards and provide insights to senior leadership.• Recommend policy or process changes based on business trends and analytics.QualificationsRequired• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.• 8–12+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Pricing, or Commercial Operations.• 3–5+ years of people management experience.• Strong understanding of enterprise SaaS or technology sales processes.• Experience supporting complex commercial transactions and contract negotiations.• Strong analytical, financial modeling, and business partnering skills.• Excellent communication, stakeholder management, and influencing abilities.Preferred• MBA or advanced business degree.• Experience working in a high-growth SaaS or technology company.• Knowledge of revenue recognition principles (ASC 606/IFRS 15).• Familiarity with CPQ platforms and CRM systems.Technical Skills• Salesforce CRM• CPQ platforms (Salesforce CPQ, DealHub, Conga, or similar)• Microsoft Excel (advanced)• Tableau, Power BI, or similar analytics tools• ERP systems (NetSuite, Oracle, SAP, or similar)Core Competencies• Commercial acumen• Strategic thinking• Financial analysis• Negotiation support• Process optimization• Executive communication• Cross-functional collaboration• Leadership and coaching• Decision-making under ambiguity• Change management• Project managementSuccess Measures• Reduced deal approval turnaround time• Improved deal cycle efficiency• Increased policy compliance• Improved forecast accuracy• Healthy discount governance• Increased sales productivity• High stakeholder satisfaction• Successful execution of strategic commercial initiativesWhat We BelieveWe are a team of self-starters who excel in their fields. We believe in giving you responsibility, not just a task. We want you to have ownership and pride in your work and see its positive impact on your colleagues, our customers, and the world. We are committed to providing transparency and support so you can do the best work of your career.Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team.Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses.

Expert Career Tips for Senior Manager, Deal Desk Roles

To succeed in a competitive market as a Senior Manager, Deal Desk, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior Manager, Deal Desk requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior Manager, Deal Desk position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.