Senior Account Manager / Executive | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Senior Account Manager / Executive – ANZ (Australia)

Why this role matters

Vonage is seeking a commercially driven Senior Account Executive & Manager to join our growing ANZ team, based in Australia. As Vonage continues to expand its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, this is a unique dual-mandate role — one that combines the hunger of a net new business hunter with the strategic depth of a seasoned account manager.

You will be responsible for both securing net new revenue across the ANZ region and driving growth within an existing portfolio of accounts. This means identifying and closing new opportunities, deepening executive relationships, and expanding Vonage's presence across complex, multi-stakeholder environments — all while maximising the value delivered to your existing customer base through cross-sell and upsell.

This is a high-impact position for someone who thrives in both the chase and the build. If you want to own your book of business from first contact through to long-term strategic partnership, this role is for you.

Your key responsibilities

New Business Development

• Target and win net new customers across the ANZ region, building pipeline from scratch through outbound strategy, partner ecosystem, and market mapping
• Own the end-to-end sales cycle from first contact to contract signature, working closely with internal teams across the business
• Deliver tailored proposals and compelling business cases that demonstrate tangible ROI aligned to customer needs
• Collaborate with partners across Vonage's ecosystem (e.g. Salesforce) to expand reach and accelerate deal velocity

Account Management & Growth

• Own and execute a clear growth strategy across an assigned portfolio of accounts, focusing on the management of larger accounts $50k to $500k ARR
• Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning solutions to customer business goals
• Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
• Identify and convert cross-sell and upsell opportunities to grow revenue within existing accounts
• Deliver clear and compelling value propositions tailored to each client's evolving needs

Stakeholder Engagement & Sales Excellence

• Cultivate deep relationships at C-level and operational levels to influence decision-making — both to win new deals and retain and grow existing ones
• Maintain accurate forecasts and pipeline visibility in CRM; consistently meet or exceed quota
• Collaborate with internal teams (Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
• Work with channel and alliance partners to expand reach and scale customer impact

Key attributes for success

• A dual-mode operator — equally comfortable hunting for net new logos and nurturing a strategic account portfolio
• Strategic thinker with a growth mindset; someone who wants to come in and build
• Proven relationship builder at C-level and operational levels
• Strong communication and presentation skills
• Customer-obsessed and results-driven
• Comfortable operating in complex, fast-changing environments
• Skilled at influencing and coordinating across cross-functional teams

What you'll bring

• Experience in enterprise SaaS, cloud, or communications technology sales, with a strong track record in both new business and account management
• Proven success selling to C-level executives and managing complex, multi-stakeholder accounts
• Strong understanding of UCaaS, CCaaS, or customer engagement platforms
• Ability to lead multi-stakeholder sales processes across large, matrixed organisations
• A consultative sales approach with a focus on long-term customer value
• Demonstrated ability to manage accounts ranging from $50k to $500k ARR

Experience we consider a plus

• Strong network across the Salesforce ecosystem via direct, ISVs, or SF SIs
• Proven track record in positioning and selling CCaaS
• Familiarity with value-based or consultative selling methodologies (e.g. MEDDIC)
• Experience navigating matrixed organisations and building stakeholder alignment across departments

This role is central to Vonage's growth strategy in ANZ — combining the best of new business development and strategic account management to position Vonage as the partner of choice for enterprise communications.

#LI-MB2

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

Expert Career Tips for Senior Account Manager / Executive Roles

To succeed in a competitive market as a Senior Account Manager / Executive, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior Account Manager / Executive requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior Account Manager / Executive position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.