Manager People Operations | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

About The Organization

KIPP Public Schools is a national network of tuition-free public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 279 schools, nearly 16,500 educators, and nearly 210,000 students and alumni.

Our mission: Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Our vision: Every child grows up free to create the future they want for themselves and their communities.

The KIPP Foundation is a nonprofit organization that supports KIPP public charter schools across the country. The KIPP Foundation helps to develop outstanding educators to lead KIPP schools; provides tools and resources for excellent teaching and learning; promotes innovation; and facilitates the exchange of insights and ideas across KIPP and other public schools and organizations.

About Our Values:

Excellent Results for Students: We value results over effort and know that our work is not finished until all students thrive. We maintain high expectations for self, team, and students. We drive outcomes by operating with agility, removing barriers, differentiating support, and prioritizing student-centered solutions—especially for those at the margins.

Collective Impact: We are one team. We win together. We embody a one-team mindset by working collaboratively across teams, aligning goals, and leveraging the strengths of all teammates. We build trust-based relationships and ensure inclusive decision-making by engaging those closest to the work. We provide clarity through simple, repeatable systems and goals that enable transformational outcomes.

Courageous Action: Our belief in what we can achieve is unwavering, fueling our optimism and commitment to overcome any challenge. We demonstrate an unwavering belief in students' potential and a commitment to addressing systemic inequities. We approach challenges with resilience, a solutions-focused mindset, and adaptability. We foster a psychologically safe environment centered on trust and accountability where feedback is encouraged. We leverage data to reflect on progress, own setbacks, celebrate successes, and continuously improve to maximize impact.

Job Description

About The Position

KIPP Foundation is committed to building talent systems that are clear, consistent, and supportive of a strong employee experience. A critical part of this work is ensuring that day-to-day People Operations run smoothly, efficiently, and with a high level of care for staff.

The Manager, People Operations plays a key role in delivering this experience by supporting the execution of core HR processes and systems. Reporting to the Senior Director of People Operations, this role ensures that payroll, benefits administration, HR systems, and employee support processes are accurate, timely, and responsive to staff needs.

In this role, the Manager will serve as a central coordinator and problem-solver, helping to manage vendor relationships, support HR systems, and act as a primary point of contact through AskTalent and provide admin support across the talent team. By ensuring that processes are well-executed and information is clear and accessible, this role helps create a seamless experience for both employees and managers.

This is an opportunity for someone who is highly organized, detail-oriented, and service-driven someone who takes pride in ensuring that the operational backbone of People Operations is strong, reliable, and continuously improving.

Responsibilities

Payroll, Benefits & HR Administration

• Administer payroll processes in partnership with Finance, including compensation updates, stipends, and leave tracking.
• Manage day-to-day benefits administration, including enrollments, employee support, and coordination with vendors.
• Support administration of absence and leave programs, ensuring accurate tracking and compliance with policies.
• Ensure timely and accurate execution of core HR administrative processes across the employee lifecycle.
  
  

Vendor Management & Operational Coordination

• Manage relationships with People Operations vendors (benefits providers, HR systems, etc.), including communication, invoicing, and issue resolution.
• Coordinate invoices, billing, and expense tracking related to People Operations, ensuring timely and accurate processing.
• Support compliance-related administrative processes (e.g., background checks, required training, documentation tracking).
• Support with scheduling large scale meetings across the talent team for trainings or during high-volume hiring season
  
  

Employee Support

• Own the AskTalent intake process, serving as the primary point of contact for employee and manager inquiries.
• Respond directly to routine inquiries and triage more complex requests to appropriate team members.
• Ensure consistent and accurate interpretation of HR policies and processes in responses.
• Track trends in inquiries to identify opportunities to improve processes, communication, and documentation.
  
  

HR Systems Support & Data Administration

• Support administration of HR systems (HRIS, benefits platforms, etc.), ensuring accurate data entry and system updates.
• Maintain employee data, records, and documentation to ensure data accuracy, integrity, and compliance.
• Assist with system audits, data validation, and reporting processes.
• Ensure adherence to data privacy, security, and compliance standards.
  
  

Reporting & Analytics Support

• Support development and maintenance of HR reports and dashboards, including workforce metrics, engagement data, and operational KPIs across the talent team
• Assist in preparing recurring reports (weekly, monthly, quarterly) to support decision-making.
• Provide data support for ad hoc requests, ensuring accuracy and timeliness.
  
  

Knowledge Management, Communication & Process Support

• Maintain HR documentation, knowledge management systems, and staff-facing materials to ensure clarity and accessibility.
• Develop and update guides, FAQs, and training materials to support employee understanding of HR processes and benefits.
• Provide administrative support for key talent processes, including meeting coordination, materials preparation, and documentation.
  
  

Qualifications

Skills and Mindsets

• Mission and Student Focus: Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s core values (Focus on Excellent Results, Collective Impact, and Courageous Action)
• Self-Management: Demonstrated record of co-creating ambitious goals with their managers – and driving toward desired outcomes; Effectively monitors progress toward goals for multiple workstreams; Leverages understanding of an organization’s operating model, structure, and core operational process to effectively drive work to achieve goals; effectively works through direct reports and peers to follow through on commitments, ensuring others do the same.
• Process Management: Able to build and align goals and project plans with organization priorities; leverages relevant organizational processes and systems to execute work; can build and maintain knowledge management systems; effectively develops and codifies processes to ensure efficiency, alignment with organizational processes, and to improve work quality.
• Data Driven actions and solutions: Effectively uses data to inform work streams; accurately synthesizes key findings from data analyses and can effectively communicate the data synthesis to inform actions, decisions, and solutions.
• Collaboration: Leads successful stakeholder management, accounting for varied perspectives when gathering feedback. Builds coalition by prioritizing end-user experiences. Builds trusting relationships and effective communications. Able to identify and remove barriers to working across teams.
• Serve as a Talent and Organization Ambassador: Proactive cultural leadership and drive to operate as a team player with a strong orientation toward customer service, collaboration, continuous learning and solutions orientation; Can exercise strong
• Judgement & Discretion as a key talent team member; Passion for education equity and KIPP’s mission and values (sense of purpose, results, respect, constant learning & humility, and diversity & inclusivity)
  
  

Experience And Qualifications

• 4+ years of talent operations, customer service and payroll support
• HR expertise and knowledge in employment laws across multiple geographic territories.
• A track record of delivering great customer service while effectively managing relationships with key stakeholders (e.g., Finance Teams, IT teams), along with advising, influencing, & challenging stakeholders when needed.
• Excitement to engage in an innovative and agile environment focused on continuous learning and improvement
• A drive to make decisions through passion for impact, thoughtful analysis, and a consistent lens on equity
• Experience using HR systems (ADP, workforce, ATS, salesforce, etc.)
  
  

Additional Information

Work Conditions

• Travel: Minimal Travel: up to 5% (up to 10 days per year)
• Full, exempt role
  
  

Location

It is preferred, but not mandatory for this role to be based out of a KIPP Foundation office. This role also has the option of working from a remote office full-time. KIPP Foundation offices are in NYC and Chicago.

Compensation And Benefits

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, and relevant experience. The salary range for this position is $83,200 - $99,000. In addition, KIPP Foundation provides a variety of benefits to employees, including: 

• 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+).
• 100% paid parental leave
• 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans.
• Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program
• Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts
  
  

KIPP Foundation embraces the opportunity to build a workforce that reflects the diversity of the students and communities with whom we work and the world that’s around them. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

Expert Career Tips for Manager People Operations Roles

To succeed in a competitive market as a Manager People Operations , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Manager People Operations requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

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