IT Service & Application Specialist (m/w/d)

Description

Job Overview

• Role: IT Service & Application Specialist (m/w/d)
• Company: evoila Frankfurt GmbH ehem. COPiTOS GmbH part of evoila
• Location: Frankfurt am Main
• Employment Type: Full-Time
• Category / Department: Applications Administration
• Salary: Competitive / Not Disclosed — confirm during interview
• Key Skills / Technologies: Applications Administration
• Listing Source: Arbeitnow

Job Description

Wir suchen zur Verstärkung unseres Teams in Frankfurt a.M. einen IT Service & Application Specialist (m/w/d) für unsere Business Unit Modern Collaboration.

In dieser Rolle übernimmst du gemeinsam mit deinem Team Verantwortung für den Betrieb und die kontinuierliche Weiterentwicklung mehrerer Enterprise-Applikationen im IT-Umfeld.

Dein Schwerpunkt liegt auf der strukturierten Bearbeitung von Incidents, Problems und Changes sowie auf der Übersetzung fachlicher Anforderungen in technische Lösungen und Regelwerke. Dabei arbeitest du eng mit den Fachbereichen unserer Kunden sowie externen Partnern zusammen und stellst gemeinsam mit deinem internationalen Team einen stabilen und reibungslosen Servicebetrieb sicher.

Aufgaben

• Analyse, Bearbeitung und nachhaltige Lösung von Incidents, Problems und Service Requests im 2nd-/3rd-Level
• Umsetzung von Changes sowie Unterstützung bei Releases und Optimierungen
• Analyse fachlicher Anforderungen und Übersetzung in technische Logiken, Regelwerke und Konfigurationen
• Arbeit mit komplexen, Excel-basierten Logiken sowie strukturierten Daten und Auswertungen
• Enge Abstimmung mit Fachbereichen, Kunden sowie externen Dienstleistern und Herstellern
• Dokumentation von Lösungen, Prozessen und Best Practices
• Mitwirkung an der kontinuierlichen Verbesserung von Service- und Supportprozessen

Qualifikation

• Du verfügst über Berufserfahrung, Studium oder Ausbildung im Bereich der IT
• Erfahrung im Applikations- oder IT-Service-Betrieb
• Wenn du Kenntnisse oder Erfahrung mit BIC GRC (GRC-/ISMS-Tool) von GBTEC mitbringst, ist das ein Plus – selbstverständlich arbeiten wir dich auch umfassend in diese Tools ein
• Erfahrung im ITSM-Umfeld (z. B. Incident-, Problem-, Change-Management) und ITIL Kenntnisse
• Sehr gute Excel-Kenntnisse, insbesondere im Umgang mit komplexen Formeln, logikbasierten Strukturen sowie strukturierten Daten und Auswertungen
• Ausgeprägtes analytisches Denkvermögen und Fähigkeit, komplexe Zusammenhänge und Abhängigkeiten zu verstehen
• Gute Kommunikationsfähigkeit sowie eine schnelle Auffassungsgabe
• Deutsch in Wort und Schrift (C2) / Englisch mind. C1

Benefits

Wir bieten dir u.a.:

• Altersvorsorge
• Teamorientierte Unternehmenskultur und Teamevents
• Weiterbildung
• Jobrad und Corporate Benefits Programm
• Kostenlose Getränke
• Moderne Arbeitsplatzumgebung
• Homeoffice Möglichkeiten

Wir freuen uns auf deine Online-Bewerbung – werde Teil unseres Teams und profitiere von unseren länderspezifischen Unternehmens Benefits.

Find Jobs in Germany on Arbeitnow

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

evoila Frankfurt GmbH ehem. COPiTOS GmbH part of evoila is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Frankfurt am Main. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Arbeitnow.

How to Apply & Preparation Tips

To apply for the IT Service & Application Specialist (m/w/d) position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Key skills relevant to this role include: Applications Administration. Ensure these are prominently featured on your resume and LinkedIn profile.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.