Hospitality Customer Experience Manager | JobSetuu
RICOH
Posted एक दिन पहले • Via jobicy.com
Description
Job Overview
- Source: Jobicy
Job Description
Hospitality Customer Experience Manager
POSITION PROFILEProvides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises day-to day operations of Managed Services staff. Time should be spent in delivery of hospitality, concierge, and Ricoh Workplace Services. High degree of customer interface. This position serves as a representative of both Ricoh culture and the customers culture.
Job Duties and Responsibilities�· Responsible for conference room booking and room conflict resolution, book travel, expense reporting
�· Conflict management and resolution of conference room bookings
�· Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings
�· Responsible for appearance/maintenance of all hospitality/facilities areas
�· Support clients and team through excellent communication and professional level skills
�· Prepare for key client visits / liaise with Building Security staff
�· Convert monthly volumes into RICOH Monthly Management report along with creating customized reporting for client
�· Oversees catering program for sites and ensures quality
�· Works closely with Facilities Management to ensure function and maintenance of meeting space.
�· Develops and maintains Standard Operating Procedures for visitor access as well as special requests
�· Ensures SOP's are consistently followed (i.e. mail procedures, visitor access, new hire procedures, office seating)
�· Holds Client Lead Communication Meetings: Communicate daily with internal and external clients
�· Maintains communication with Site Managers and guides and assist with any employee relations or performance issues.
�· Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary.
�· Process and follow up on all catering orders. Along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics, events, etc.
�· Manage client vendor relationships/validating vendor invoices and submitting for processing
�· Provide advanced administrative skills in typing, proofreading, and editing various documents, coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently.
�· Manage and or/assist with various internal and external events and coordinate all office wide special events and projects with identified client
�· Create and bring new ideas for firm team buildings events
�· Assisting with cleaning kitchens, stocking supplies, and tracking inventory.
�· Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary
�· Serve as company concierge in regard to guests, clients, staff, providing tours of facilities,
�· Coordinate catering for meetings with support staff and caterers
�· Maintain and update company phone & speed dial lists
�· Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
�· Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities
�· May assist with daily management of facilities
�· Creation of proposals in customer systems
�· Support Executive Level client facing staff
�· Vendor procurement and coordination for special projects
�· Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met
�· Represents the culture of both Ricoh and the customer as required
�· Perform other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)�· Requires High School diploma or equivalent; college is a plus.
�· 1-3 years in Hospitality and Service industry related field preferred.
�· Required proficient PC skills, utilizing standard business software applications, and Microsoft suite-Outlook, Outlook Calendar, Word, Excel, PPT.
KNOWLEDGE, Skills And Abilities�· Needs to have excellent written as well as verbal communication skills
�· Excellent customer service skills
�· Ability to work under pressure is a must
�· Ability to set goals by defining and prioritizing specific, realistic objectives.
�· Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.
�· Expert with MRM meeting room management software and reporting
�· Knowledge of Skype Client and Bridge Operator Console
�· Knowledge of iVisitor guest check-in software
�· Proficient in coordinating, organizing, planning events
�· Proficient in the use of workplace productivity services example; visual communication services, meeting room services and facilities/workplace management services
Working Conditions, MENTAL AND PHYSICAL DEMANDS
�· Typically, an office environment with adequate lighting and ventilation, and a normal temperature range and noise level.
�· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
�· Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
�· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
�· Typically, requires flexible schedule.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Expert Career Tips for Hospitality Customer Experience Manager Roles
To succeed in a competitive market as a Hospitality Customer Experience Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:
- Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
- Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
- Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Hospitality Customer Experience Manager requirements.
- Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
- Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.
Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.
Salary & Compensation
Salary not disclosed; typically competitive for the role.
Work Arrangement
Type: On-Site
Standard business hours at the office.
Comprehensive Application Strategy & Hiring Process
Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:
1. Initial Research & Tailoring
Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.
2. The Perfect Cover Letter
If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.
3. Navigating the Multi-Stage Interview
Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.
4. Post-Interview Follow-Up
Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.
By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.
Typical Interview Process
- Resume screening
- HR call
- Skill interview
- Final manager interview
- Offer
Tip: Research the company's products and culture.
Global Market Intelligence & Relocation Insights
At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:
The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.
Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.
Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.
Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.
Skills & Competency Roadmap for Professional Development
To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:
- Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
- AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
- Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
- Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.
By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.
Apply via JobSetuu
Discover your next career milestone on JobSetuu. This Hospitality Customer Experience Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.
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