Director of Sales Engineering | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Director of Sales Engineering

Location: Remote / Hybrid, U.S.
Department: Sales / Revenue
Reports to: VP of Sales
Travel: Approximately 25–35% for customer meetings, executive briefings, field enablement, and industry events
 

About ServiceChannel

ServiceChannel helps multi-location brands optimize facilities operations through software, data, automation, service-provider marketplace capabilities, and managed services. Our platform gives facilities, operations, procurement, finance, and service-provider teams the visibility and workflows they need to improve uptime, control spend, reduce manual work, and deliver better guest and employee experiences across every location.

About the Role

ServiceChannel is hiring a Director of Sales Engineering to lead and scale a high-performing pre-sales organization supporting our enterprise growth strategy. This leader will own the technical and value-selling motion across discovery, solution design, product demonstrations, executive presentations, RFPs, proof-of-concept strategy, and cross-functional deal support.

The ideal candidate is a strong people leader and operator who can coach Sales Engineers, partner tightly with Sales leadership, and translate complex facilities, data, marketplace, integration, and AI-enabled workflow capabilities into clear business value for enterprise buyers. This role is critical to improving win rates, accelerating sales cycles, increasing deal quality, and ensuring prospects understand how ServiceChannel can transform facilities performance at scale.

What You’ll Do

• Lead, coach, and develop a team of Sales Engineers / Solution Consultants supporting enterprise and commercial opportunities.
• Partner with Sales leadership to improve technical sales strategy, account planning, discovery quality, demo execution, mutual action plans, and late-stage deal conversion.
• Build scalable pre-sales processes, playbooks, demo standards, qualification frameworks, and enablement programs.
• Own the quality of solution discovery, business-value mapping, platform storytelling, technical validation, and executive-level presentations.
• Help prospects understand how ServiceChannel supports work order management, asset management, provider performance, spend visibility, compliance, integrations, managed services, marketplace strategy, and AI-enabled facilities workflows.
• Support strategic deals directly as an executive pre-sales leader, including complex enterprise evaluations, procurement cycles, security reviews, and senior stakeholder meetings.
• Partner with Product, Marketing, Customer Success, Implementation, and Operations to translate market feedback into sharper positioning, roadmap input, and stronger customer outcomes.
• Improve the team’s use of CRM, demo environments, discovery notes, win/loss insights, and performance metrics.
• Establish a culture of preparation, commercial judgment, customer empathy, continuous improvement, and crisp execution.

What Success Looks Like

Within 6–12 months, you will have improved pre-sales consistency, elevated demo and discovery quality, strengthened Sales/SE operating cadence, increased executive confidence in complex deals, and created a measurable impact on win rate, sales-cycle velocity, technical validation, and pipeline conversion.

What You Bring

• 8+ years of experience in Sales Engineering, Solution Consulting, Value Engineering, Technical Pre-Sales, or related enterprise SaaS roles.
• 3+ years leading Sales Engineering or Solution Consulting teams.
• Proven success supporting complex B2B SaaS sales cycles with multiple stakeholders, technical validation, procurement, security, integration, and executive approval steps.
• Strong ability to connect platform capabilities to business outcomes, ROI, operational efficiency, risk reduction, and customer experience.
• Experience coaching teams on discovery, demo strategy, storytelling, objection handling, and executive communication.
• Working knowledge of enterprise SaaS architecture, APIs/integrations, data workflows, analytics, implementation handoffs, and customer lifecycle considerations.
• Strong cross-functional instincts with Product, Sales, Marketing, Customer Success, Services, and Implementation teams.
• Operational discipline with CRM hygiene, forecasting inputs, deal inspection, process improvement, and performance management.
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical audiences.

Preferred Qualifications

• Experience in facilities management, field service, asset management, procurement, service marketplaces, retail operations, restaurant operations, healthcare operations, or other multi-location operating environments.
• Experience selling to Facilities, Operations, Procurement, Finance, Real Estate, IT, or executive stakeholders.
• Familiarity with AI-enabled workflow automation, analytics, or data-driven enterprise transformation.
• Experience leading distributed teams in a remote or hybrid environment.

Benefits

ServiceChannel offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, HSA options, 401(k), wellness programs, paid parental leave, tuition reimbursement, paid time off to volunteer, and other benefits designed to support balanced, well-rounded lives.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range
The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 163300 - 272700

Expert Career Tips for Director of Sales Engineering Roles

To succeed in a competitive market as a Director of Sales Engineering, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Director of Sales Engineering requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Director of Sales Engineering position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.