Application Support Specialist | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.

The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

The specialist will be primarily responsible for managing Travelport solutions including but not limited to

• Support queries raised to the GDS Help Desk (Service desk)
• Bespoke advisor work
• Implement new pccs
• Projects as governed by the business
• Growing the Smart Button portfolio.
• Enhancing team knowledge on Travelport

General Team Responsibilities

• Assist with GDS related questions (Formats, workflow, processes and configurations)
• Manage the GDS Help Desk emails.
• Manage all new advisors onboarding and offboarding (Agency implementations)
• Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
• Support Implementation of new client OBTs/BTA cards
• Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
• Support new product developments and rollouts that encroach on the GDS.
• GDS Software installation & support
• Support GDS Hotel rate code loading and ongoing maintenance
• Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
• Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
• Identify and share changes and updates related to the GDS with operational leaders.
• Set up / Support Sabre Red apps and scripts.
• Set up / Support Galileo Navitas products.
• Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
• Support Compleat (mid-office) updates where required.
• Support GDS audits as and when required.
• Support questions and troubleshoot for all GDS & GDS Tools
• Evaluate and escalate where training needs are identified (Advisors).
• Evaluate and escalate issues to IT and other operational teams where necessary.
• Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
• Ensure that all internal process documents are kept up to date.
• Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

Requirements

• Advanced knowledge of the travel industry is essential.
• 3 -5 years’ experience (fully proficient) working with Travelport (back end)
• Travelport script knowledge essential - Smart Buttons preferably
• Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
• Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
• Ability to move projects and share updates in a timely manner with the project owner.
• Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
• Excellent oral and written communication skills are essential.
• Must have exceptional customer service skills.
• Flexibility to support the needs of the business

GDS AND GDS TOOLS

• Travelport, Sabre and Amadeus
• Mid office tool - Compleat
• RoomService
• Profile tools - Umbrella Faces, Client Base and Embark
• Online Booking Tools - Atriis and Concur
• Dolphin Res Module and Back Office
• Agresso NetSuite and Advisor OS
• Payment Solutions - Conferma and Apexx
• Reporting tools - Magnatech and Power BI

Hybrid/Onsite

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

(if this is a remote role, leave on the very bottom of the Qualifications box; otherwise, remove entirely.

Expert Career Tips for Application Support Specialist Roles

To succeed in a competitive market as a Application Support Specialist , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Application Support Specialist requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Application Support Specialist position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.