Werkstudent*in Technical Operations & Support für ERADIANT SaaS (m/w/d) | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Munich
• Job Type: Full-Time

Job Description

Unternehmen: ECENT GmbH
Standort: München (hybrid)
Anstellungsart: Werkstudent*in 15-20 Stunden pro Woche
Start: Juli - September 2026

Wir sind ein kleines Team und bauen mit ERADIANT eine schnell wachsende Event Management Plattform auf.

Dafür suchen wir Unterstützung im Bereich Technical Operations & Support mit klarem Fokus auf Implementierung von Custom Lösungen für Projekte, technischen Support und Deploy-Infrastruktur.

Aufgaben

Deine Aufgaben:

• Technischer Support & Kommunikation: Anlaufstelle für unsere Kunden bei technischen Fragen oder Problemen zur ERADIANT-Plattform
• Serveradministration
• Entwicklung: Eigenständige projektspezifische Anpassungen und Planung neuer Features
• Optimierung der Support-Prozesse und Dokumentation für eine noch bessere User Experience

Qualifikation

Das bringst du mit:

• Gutes Verständnis von Datenbanken (RLS, Postgres/Supabase)
• Service-Mindset: Freude am direkten Kontakt mit Kunden
• Tech-Stack: Versierter Umgang mit TypeScript, React/Next.js (oder Vergleichbarem)
• Serveradministration: Docker Swarm, Traefik
• Erfahrung im sicheren Umgang mit Production Systemen
• Webdesign: Ein gutes Auge für modernes Webdesign und nutzerfreundliches UI/UX
• Sprachkenntnisse: Sehr gute Deutschkenntnisse (vergleichbar C2) für den Kundensupport sowie sehr gute Englischkenntnisse
• Arbeitsweise: Strukturierte, proaktive und selbstständige Arbeitsweise; lösungsorientiertes Denken ist für dich selbstverständlich.
• Commitment: Lust, langfristig bei uns im Team zu wachsen, Commitment für mindestens 9 Monate (Übernahmeperspektive) und regelmäßige Präsenz im Büro in München
• Selbstverständlicher Umgang mit Git, effiziente und sichere Anwendung von AI-Agents
• Studienhintergrund: Du bist in Deutschland eingeschriebene:r Student:in

Benefits

Das bieten wir dir:

• Kurze Entscheidungswege und viel Eigenverantwortung
• Ein innovatives Team und viel Teamgeist
• Eine abwechslungsreiche Rolle mit viel Lernkurve
• Flexible Arbeitszeiten
• Teilweise remote arbeiten möglich
• Arbeiten in einem Start-up mit Fokus auf Nachhaltigkeit und Innovation
• Perspektive: Bei guter Zusammenarbeit Option auf Vollzeit-Übernahme
• Regelmäßige Team-Events
• MacBook Arbeitsgerät
• Wellpass oder Givve-Card (50 Euro)

Wer wir sind:

ECENT ist eine junge und dynamische Eventagentur, die sich auf innovative und nachhaltige Veranstaltungen spezialisiert hat. Unser Gründungsteam steckt voller Ideen und Energie, um unvergessliche und gleichzeitig nachhaltige Events zu schaffen! Wir arbeiten flexibel, aber persönlich: Für diese Rolle ist es uns wichtig, dass du regelmäßig in unser Büro in der Maxvorstadt kommen kannst (Remote Work ist teilweise natürlich möglich).

Mit ERADIANT unterstützen wir Eventmanager dabei, Veranstaltungen einfach und effizient zu planen. ERADIANT bietet Ticketing, Speaker-, Kontakt- und Programmverwaltung und -Darstellung, automatisierte Massen-Mailings sowie nahtlose CRM-Integration.

Rahmenbedingungen:

Gehalt: 17-20 Euro pro Stunde (je nach Vorerfahrungen)
Stundenanzahl: 15-20 Stunden pro Woche
Ort: München (hybrid)
Dauer: Mindestens 9 Monate

Interessiert? Dann freuen wir uns auf deine Bewerbung! Bitte sende deinen Lebenslauf sowie gerne ein auf den Punkt gebrachtes Vorstellungsvideo (1-2 Minuten) (separat per E-Mail an konakt[at]ecent[dot]eu), in dem du folgende zwei Fragen beantwortest:

• Welche Vorerfahrungen hast du im Bereich Serveradmin, Datenbanken, unserem Tech-Stack, Kundeninteraktion? Bitte nenne konkrete Beispiele – ausschweifende Adjektivkonglomerationen darfst du gerne weglassen.
• Warum interessiert dich die Stelle?

👉 Werde Teil unseres Teams und gestalte ERADIANT mit! 😊

Wir freuen uns auf deine Unterlagen und darauf, dich kennenzulernen!

Tanina & Kilian von ECENT

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Expert Career Tips for Werkstudent*in Technical Operations & Support für ERADIANT SaaS (m/w/d) Roles

To succeed in a competitive market as a Werkstudent*in Technical Operations & Support für ERADIANT SaaS (m/w/d), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
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• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

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The demand for skilled professionals is increasingly borderless. For roles based in Munich, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
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By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

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