Voice Backend Software Engineer (Node.js and Java) | Remote | US | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Sutherlandis searching for a skilled Voice Backend Software Engineer (Node.js and Java) fully remote in the US. If you have extensive experience developing backend services and APIs using Node.js and have strong Java & Linux proficiency we want to connect with you today! Major advantage if you have experience developing software specifically for contact centers (platform familiarity w/Genesys/Cisco or similar!)

In this role, you'll get to:

• Technical Expertise & Guidance: Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
• System Development & Implementation: Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
• Database Design & Optimization: Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
• Real-time Communication Technologies: Develop and maintain components for real-time communication, including SIP signaling and RTP streaming.
• Media Processing & Integration: Explore and implement solutions for audio/video media processing and integration within the contact center environment.
• Contact Center Domain Expertise: Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain.
• Performance & Scalability: Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands.
• Troubleshooting & Support: Diagnose and resolve complex production issues, providing timely and effective solutions.
• Cross-functional Collaboration: Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.

Qualifications

•  Minimum of 5 years' experience in developing backend services and APIs using Node.js & Java. 
• Experience with contact center voice technology & contact center platforms will be a major advantage
• Java: strong proficiency in Java development for backend applications.
• “Platform:”
  • Linux: Deep understanding of the Linux operating system and its ecosystem for development and deployment.
• Database Proficiency:
  • Relational Database Principles: Must possess a strong foundational knowledge of relational database principles, including data modeling, normalization, ACID properties, and transaction management.
  • SQL: Proficient in writing complex and optimized SQL queries.

Highly Desirable Skills and Experience:

• PostgreSQL:
  • Physical Design: Proven experience in designing and optimizing PostgreSQL physical schemas for high-throughput and low-latency applications.
  • Programming: Experience with PostgreSQL programming, including stored procedures, functions, and triggers.
• Real-time Communication Protocols:
  • SIP Signaling: Hands-on experience with Session Initiation Protocol (SIP) for signaling in voice and video calls.
  • RTP Streaming: Experience with Real-time Transport Protocol (RTP) for audio and video data streaming.
  • Media Technologies:
    • Familiarity with other applications and technologies related to audio/video media processing and streaming.
• Contact Center Domain Expertise:
  • Experience in developing software specifically for contact center environments.
  • Familiarity with major contact center platforms such as “Genesys, Cisco”, or similar.
  • Cloud Technologies: Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Microservices Architecture: Experience designing and building microservices.
• Monitoring & Logging: Familiarity with monitoring and logging tools (e.g., ELK stack (preferable), Prometheus, Grafana).

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Expert Career Tips for Voice Backend Software Engineer (Node.js and Java) | Remote | US Roles

To succeed in a competitive market as a Voice Backend Software Engineer (Node.js and Java) | Remote | US, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Voice Backend Software Engineer (Node.js and Java) | Remote | US requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Voice Backend Software Engineer (Node.js and Java) | Remote | US position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.