Vice President APAC – Customer Service & Support. | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Job Description

The Vice President, APAC (SG, AU, NZ, JP, TH, MY, KR, IN) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of Agilent Technologies. The Customer Service Organization is responsible for running and growing a large and complex field service business with a strong mix of both transactional and strategic customers.

You will have accountability for driving a high-performance culture that delivers on Agilent’s strategic objectives. This is accomplished by building loyalty with our customers, shareholders, and employees while developing organizational capabilities to meet future business challenges.

The role includes providing leadership and management oversight across all aspects of our field service business, including employees, systems, and processes, as well as the ability to execute strategy with rigor and discipline. The successful candidate will have extensive service business leadership experience and possess strong knowledge of Agilent’s Instruments, Software, and Services portfolio, along with a deep understanding of customers and markets across the APAC region.

You will demonstrate strong strategic and operational leadership capabilities, coupled with the ability to communicate effectively and collaborate cross-functionally at the executive level.

The APAC CSO Vice President will provide direction and consultation to both the direct and extended APAC CSO leadership team, helping to define execution strategies, optimize organizational resources, and harmonize processes across the region.

You will partner closely with Global CSO executive staff members and key stakeholders across the Commercial Organization to define and execute the APAC strategic field deployment strategy, ensuring alignment of priorities, consistent execution, operational excellence, and customer-centric outcomes across diverse markets.

Qualifications

• Bachelor's or Master's Degree or equivalent.

• 10+ years of Customer Service Operations Management or comparable regional leadership experience.

• Demonstrated P&L leadership experience with accountability for revenue growth, profitability, forecasting, and resource allocation.

• Growth mindset with a proven ability to identify new opportunities, drive innovation, and deliver sustainable business growth.

• Proven ability to drive profitable growth through strong commercial acumen and customer-centric business leadership.

• Experience leading large, geographically dispersed organizations across multiple countries and cultures.

• Team building and cross-functional leadership skills with a proven track record of collaboration across regions and functions.

• Natural and authentic leadership with strong people development, coaching, and performance management capabilities.

• Ability to shape and execute strategic direction while driving organizational alignment and accountability.

• Experience leading business transformation, digital enablement, and continuous improvement initiatives.

• Exceptional business acumen with the ability to translate financial and operational insights into business results.

• Ability to influence and align senior stakeholders across the Commercial Organization, Business Units, and corporate functions.

• Strong written and verbal communication skills; fluent in English.

• Strategic thinker with strong execution discipline and a results-oriented mindset.

• Customer Experience advocate.

• Experience operating in an international/global business environment

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

Expert Career Tips for Vice President APAC – Customer Service & Support. Roles

To succeed in a competitive market as a Vice President APAC – Customer Service & Support., you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Vice President APAC – Customer Service & Support. requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Vice President APAC – Customer Service & Support. position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.