Technical Support Specialist (1st & 2nd Level) – HealthTech / Praxissoftware (w|m|d) | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Berlin
• Job Type: Full-Time

Job Description

Du möchtest technische Probleme nicht nur lösen, sondern mit Deiner Arbeit einen echten Beitrag zur Digitalisierung des Gesundheitswesens leisten? Für ein etabliertes HealthTech-Unternehmen im Raum Berlin suchen wir einen Technical Support Specialist (1st & 2nd Level) (w/m/d), der Arztpraxen und medizinische Einrichtungen bei der täglichen Nutzung einer modernen cloudbasierten Praxissoftware unterstützt.

In dieser Position verbindest Du technischen Support, Kundenkontakt und analytische Problemlösung. Dabei arbeitest Du eng mit Produkt-, QA- und Engineering-Teams zusammen und trägst dazu bei, digitale Praxisprozesse nachhaltig zu verbessern.

Hier bringst Du Dein Know-how ein

Als Technical Support Specialist (1st & 2nd Level) bist Du zentrale Ansprechperson für technische und anwendungsbezogene Fragestellungen rund um eine moderne Cloud-Praxissoftware.

Zu Deinen Aufgaben gehören:

• Bearbeitung von Kundenanfragen im 1st- und 2nd-Level-Support

• Unterstützung per Telefon, Ticketsystem und Remote-Support

• Analyse, Klassifizierung und Behebung technischer Störungen

• Betreuung von Arztpraxen und medizinischen Einrichtungen im Tagesgeschäft

• Anbindung und Betreuung von Geräten, Laboren und Schnittstellen (LDT/GDT)

• Unterstützung rund um die Telematikinfrastruktur (TI)

• Eskalation komplexer Fälle an Product-, QA- und Engineering-Teams

• Unterstützung bei technischen Onboardings

• Durchführung von Anwenderschulungen

• Pflege von Wissensdatenbanken und Dokumentationen

• Optimierung interner Supportprozesse

• Unterstützung des First-Level-Supports bei erhöhtem Anfrageaufkommen

Das zeichnet Dich aus

Du bringst technisches Verständnis, Serviceorientierung und Freude am direkten Kundenkontakt mit.

Idealerweise verfügst Du über:

• Mindestens zwei Jahre Berufserfahrung im technischen Support

• Erfahrung im 1st- und 2nd-Level-Support

• Erfahrung im Umgang mit Kunden und Anwendern

• Analytische und strukturierte Problemlösungskompetenz

• Gute Kenntnisse in Computertechnik, Netzwerken und Datenkommunikation

• Erfahrung mit CRM- und Ticketsystemen

• Erfahrung mit Salesforce oder vergleichbaren Lösungen

• Gute Kenntnisse in PostgreSQL

• Grundkenntnisse in Docker

• Sehr gute Deutschkenntnisse auf muttersprachlichem Niveau

• Gute Englischkenntnisse

• Hohe Service- und Kundenorientierung

Zusätzlich freuen wir uns über:

• Erfahrung im Gesundheitswesen

• Kenntnisse von Praxisverwaltungssystemen

• Erfahrung mit medizinischen Geräten

• Kenntnisse von Laboranbindungen

• Erfahrung mit LDT und GDT

• Kenntnisse der Telematikinfrastruktur

• Erfahrung mit Jira oder Linear

• Erfahrung im SaaS-Umfeld

• Kenntnisse in Logging und Monitoring

Darauf kannst Du Dich freuen

Dich erwartet ein modernes Arbeitsumfeld mit viel Eigenverantwortung, kurzen Entscheidungswegen und der Möglichkeit, Supportprozesse aktiv mitzugestalten.

Geboten werden:

• Standort Berlin

• Hybridmodell mit drei Bürotagen und zwei Remote-Tagen pro Woche

• Geregelte Supportzeiten

• Kein Bereitschaftsdienst

• Kein Rufdienst

• Moderne Hardware

• Flexible Arbeitsgestaltung

• Flache Hierarchien

• Internationale Zusammenarbeit

• Gestaltungsspielraum und Eigenverantwortung

• Betriebliche Altersvorsorge

• 29 Urlaubstage

• Team-Events

• Kollegiales Teamumfeld

Warum dieser Schritt spannend sein kann

• Du arbeitest mit einer modernen Cloud-Plattform statt mit klassischen On-Premise-Lösungen.

• Du unterstützt direkt die Digitalisierung medizinischer Einrichtungen.

• Deine Arbeit hat unmittelbaren Einfluss auf die tägliche Arbeit von Arztpraxen.

• Du arbeitest eng mit Produkt-, QA- und Engineering-Teams zusammen.

• Du kannst Prozesse aktiv verbessern und mitgestalten.

• Du bewegst Dich in einem zukunftsstarken HealthTech-Markt.

• Internationale Zusammenarbeit gehört zum Arbeitsalltag.

• Dich erwartet die Kombination aus Dynamik, technologischem Anspruch und stabilen Rahmenbedingungen.

Interesse geweckt?

DOMUS Consult Wirtschaftsberatung begleitet den Recruitingprozess im Auftrag unseres Mandanten.

Ansprechpartnerin ist Fabienne Wesche. Wir freuen uns auf Deine Bewerbung an: ----- die Suche: Technical Support Specialist, Technical Support Engineer, Application Support Specialist, Customer Support Engineer, 2nd Level Support Specialist, IT Support Specialist, Service Desk Specialist, Technical Support, Cloud Praxissoftware, Technical Support Gesundheitswesen, 1st und 2nd Level Support, Application Support HealthTech, Telematikinfrastruktur Support, LDT GDT Schnittstellen, PostgreSQL Support, Praxisverwaltungssystem Support, Technical Support Berlin Hybrid, SaaS Support Gesundheitswesen

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Expert Career Tips for Technical Support Specialist (1st & 2nd Level) – HealthTech / Praxissoftware (w|m|d) Roles

To succeed in a competitive market as a Technical Support Specialist (1st & 2nd Level) – HealthTech / Praxissoftware (w|m|d), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Technical Support Specialist (1st & 2nd Level) – HealthTech / Praxissoftware (w|m|d) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Berlin and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Berlin, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Technical Support Specialist (1st & 2nd Level) – HealthTech / Praxissoftware (w|m|d) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.