Support Engineering Manager (APAC) | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

About Supabase

Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We're open source, we move fast, and our users are developers who notice when things are off.

About this role

We're hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers.

A quick word on what Support means here, because it shapes everything about this role. We don't think of Support as a ticket queue with a manager attached to it. We think of it as one of the highest-leverage feedback loops in the company. It's the place where the real shape of our product meets the real shape of our users' work. Done well, it's an engineering superpower: it's how we learn where the product actually bends, who's bending it, and what we should build next.

You'd join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. One team, globally available.

The right person needs to be both sharp enough on the technology to be genuinely useful to their support engineers and able to anticipate their needs and keep the way clear. The support engineers are the ones doing the work that matters, and you’re there to help them be the best they can be, whether that’s helping with professional growth, taking on a difficult customer situation so they can focus on the technical problems, or simply being a good rubber duck.

If you've ever felt like a support org was being run as a cost center and wanted to drag it back toward being a craft, we think you’ll fit right in.

What you'll do

• Represent APAC for the global team. Be the leadership presence on during APAC hours. You’ll lead as one of the larger team: shared standards, shared bar, shared playbooks.

• Genchi genbutsu: go and see. This isn't a role where you stop reading tickets. You'll regularly sit with tickets yourself, partly to stay sharp, partly because you can't manage what you don't see.

• Keep the team singular across timezones. Partner with your EMEA and AMER counterparts on coverage, escalations, and handoffs. The goal is that a customer can't tell which region picked up their ticket, because the team feels like one team.

• Turn signal into product. Work directly with Engineering and Product as a peer to surface patterns, file the right bugs, advocate for the right fixes, and make sure the loop from "user hit something weird" to "we shipped something better" is short. This is a collaboration, not a handoff.

• Raise the technical bar on the team. Support and provide support engineers a path to improve on Postgres, on our platform, and on how to actually debug a system rather than guess at it. Help build the playbooks, the runbooks, and the habits that scale.

• Care about the whole experience. A user's problem is rarely just the thing they typed in the ticket. It's the network, the schema, the expectation, the docs they couldn't find. We want managers who treat support as a dialogue with the whole system, not a lookup against a single symptom.

What we're looking for

• A technical foundation, kept current. A real background in Postgres / SQL, Linux, sysadmin, backend or platform engineering, DevOps, or database work. You may be a few years out of deep hands-on work, and that’s okay as long as you've done something deliberate to keep your edge (side project, homelab, pairing on cases, OSS) so you can still read a stack trace and a query plan without bluffing.

• Supabase-adjacent fluency. Comfortable reasoning about auth flows, storage, serverless functions, realtime systems, or vector workloads. If you haven't used Supabase, that's fine. You should be the kind of person who'll have it running locally in a weekend.

• Management experience. You've led a technical team before: support, SRE, platform, engineering, doesn't matter which. You know how to give feedback that lands, how to run a 1:1 that isn't a status update, and how to hire well.

• Operational instincts. You're comfortable with metrics (FRT, MTR, CSAT) but you don't let them run the team. You know when a number is telling you the truth and when it's hiding the real story.

• Writing. You can write clearly in English under pressure: to a customer, to an engineer, to a CEO. Most of what support produces is prose; we take it seriously.

• Customer instinct. You like users. You're curious about what they're trying to do, not just what they're stuck on. You believe good support works itself toward making itself smaller, by making users more capable.

Bonus points

• Familiarity with JavaScript / TypeScript and one of the major frontend frameworks (React, Vue, Svelte), plus some Node.

• Experience supporting a developer-facing product, an open-source project, or a platform with a public GitHub presence (Issues, Discussions).

• You've been on the other side of the table (written software, run infra, been the person paged at 3am) and that shapes how you partner with the engineers you'll work alongside.

Timezones & Logistics

• Full-time, remote, based in an APAC timezone.

• Monday to Friday. We have 24x7 weekend support engineering coverage, but only a support leads on-call rotation of which you will be a member.

• You'll partner closely with the global Support leadership team and report into the Head of Support.

What We Offer

• Fully Remote

  We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

  Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

  Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

  Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• 280+ team members

• 55+ countries

• 20+ languages spoken

• $500M raised

• 500,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

We keep things simple, async-friendly, and respectful of your time:

1. Apply – Our team will review your application.

2. Intro Call – A short video chat to get to know each other.

3. Interviews – Up to four calls with:

   • Team Leads

   • Future teammates

   • Someone cross-functional from product, growth, or engineering (depending on the role)

   • Someone from our leadership/founding team

4. Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.

Expert Career Tips for Support Engineering Manager (APAC) Roles

To succeed in a competitive market as a Support Engineering Manager (APAC), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Support Engineering Manager (APAC) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Support Engineering Manager (APAC) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.