About Acquia
Acquia, headquartered in Boston, MA, is a globally recognized software company committed to empowering brands with digital customer experiences. Known for its open-source Drupal platform, Acquia is recognized as a market leader by industry analysts and is a recipient of top software company listings and Great Place to Work-CertifiedTM status.
Job Overview
As a Key Account Manager at Acquia, you will play a vital role in driving strategic partnerships across North America. Your primary responsibility will be to champion and grow our strategic business relationships with top-tier clients, providing unparalleled customer support and advocacy. You will be expected to build and maintain strong relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership success.
Key Responsibilities
- Strategic Account Growth: Proactively identify and negotiate new opportunities to grow revenue within existing accounts.
- Relationship Management: Develop and maintain deep, mutually beneficial relationships with clients, key business users, and procurement teams to support ongoing collaboration and strategic partnerships.
- Retention & Renewals: Partner closely with dedicated Renewal Managers to ensure smooth renewal experiences, resolving issues proactively and optimizing the customer journey, thereby reducing churn risk.
- Customer Advocacy: Act as the customer's internal advocate within Acquia, collaborating with Sales, Technical Support, and Finance teams to resolve issues and enhance the customer experience.
- Strategic Planning: Develop and implement territory plans that prioritize both account retention and lifetime value (LTV) to maximize revenue growth.
- Operational Excellence: Ensure accurate forecasting and comprehensive account documentation by maintaining rigorous hygiene within Salesforce and other CRM tools.
Requirements
- Experience: Minimum of 5 years in Account Management or Success roles, specifically selling/managing complex cloud or SaaS solutions for large enterprises.
- Expansion Track Record: A proven history of owning and exceeding sales quotas, with a strong focus on growing revenue within existing accounts.
- Leadership & Collaboration: Excellent communication skills and ability to lead cross-functional teams to deliver on customer needs.
- Self-Starter Mentality: Thrive in a fast-paced, high-autonomy environment, driving account strategy proactively with minimal oversight.
- Analytical Rigor: Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.
- Tech Stack: Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is a requirement.
We are dedicated to providing exceptional benefits to our employees, including competitive healthcare coverage, wellness programs, flexible work hours, parental leave, recognition programs, and more. The compensation for this role is also tied to a variable component, and we are an equal opportunity (EEO) employer.
Acquia is committed to fostering a culture of innovation and embracing the potential of AI to enhance our processes and improve our work. Our focus is on delivering best-in-class benefits to help employees and their families maintain a healthy balance of physical and mental well-being.
Final Compensation: Compensation will be commensurate with experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge.
Acquia is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state, or local law unrelated to the ability to perform the job.
