Staff Product Manager Product Information Management | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

About Us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and
SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across
150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value,
demonstrating the impact of shared infrastructure at scale. By centralizing conversations,
automation and intelligence into one system, we help businesses move faster, reduce complexity
and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events
daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names
supported, our architecture is built for performance, resilience and long-term scalability.

Our People

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first
organization built for speed and ownership. We value initiative, clarity and execution, creating space
for ambitious people to build systems that support millions of businesses worldwide. Here,
innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million
conversations for the more than 1 million businesses we support. Behind those numbers are real
people building independence, expanding opportunity and creating measurable impact. We’re
proud to be a part of that.

Role Summary

As the Staff Product Manager for Product Information Management, you will own the end-to-end
vision, strategy, and execution of HighLevel’s PIM — the foundational catalog layer that powers all
commerce activity across the platform. Your mission is to lead a structural overhaul of our existing
catalog infrastructure and build a world-class PIM that handles physical products, digital goods, and
services at scale. This is not just the backbone of our Commerce charter; it is shared infrastructure
consumed by multiple adjacent product teams, and the decisions you make here will have platform-
wide impact.

What You'll Do

● Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product
Information Management system — from Items, Variants, and Catalog Items to Price Lists,
Units of Measure, and multi-channel price resolution logic
● Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a
robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases
across product types and selling channels
● Design for Multi-Team Consumption: Define clear API contracts and data models that
serve not just the Commerce team, but adjacent teams building service-based and
subscription-based product experiences — ensuring every consumer can reliably depend on
PIM as a platform
● Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design,
and partner product teams to ensure PIM capabilities meet requirements across all consuming
surfaces, resolving conflicting priorities with clarity and conviction
● Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel-
aware pricing — ensuring the right price resolves correctly at every point of sale across all
storefronts and channels
● Champion the Merchant Experience: Translate complex catalog management requirements
into intuitive workflows that allow merchants across industries — from physical goods retailers
to service providers — to create, organize, and manage their offerings with ease
● Set the Platform Standard: Establish foundational patterns and best practices that make the
PIM a reliable, scalable service other teams can confidently build on, including documentation,
versioning, and deprecation protocols
● Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce
team to ensure PIM investments are sequenced in a way that unlocks compounding value
across the platform

What We're Looking For

● 10+ Years of PM Experience: Proven track record in product management with significant
time spent in platform or infrastructure roles at high-growth SaaS or technology companies.
● Catalog Systems Expertise: Deep familiarity with how catalog and product information
systems work — including SKU management, variant modeling, pricing strategies, and multi-
channel distribution. Experience with multi-tenant or marketplace catalog infrastructure is a
strong advantage
● Platform & API-First Thinking: Demonstrated ability to design products that serve as shared
infrastructure — defining APIs and data contracts with multiple downstream consumers in
mind and treating internal teams as first-class customers
● Data Modeling Intuition: Comfort reasoning about complex data models and understanding
the downstream implications of schema decisions on product behavior, performance, and
long-term extensibility
● Cross-Functional Influence: Ability to drive alignment across multiple product and
engineering teams without direct authority, and to balance competing requirements from
internal consumers using a clear, principled framework
● Bias for Ownership: Comfortable operating in ambiguous, high-stakes environments with the
confidence to define direction and drive execution independently, without waiting for problems
to be fully structured before acting

What You'll Get

● Platform-Level Impact: Opportunity to build the foundational infrastructure that powers
HighLevel’s entire commerce ecosystem. The decisions you make will shape the platform and
the merchant experience for years to come
● High Ownership Environment: Join a strong, already-assembled engineering and design
team with full autonomy over vision, roadmap, and execution for a mission-critical system at
the heart of our commerce strategy
● Scale: Influence how over a million businesses across 150+ countries create and manage
their product catalogs, and build the infrastructure that powers the next phase of HighLevel’s
commerce growth

EEO Statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our Privacy Policy before submitting your application.

#LI-Remote #LI-AS1

Expert Career Tips for Staff Product Manager Product Information Management Roles

To succeed in a competitive market as a Staff Product Manager Product Information Management , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Staff Product Manager Product Information Management requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

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The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

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Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Staff Product Manager Product Information Management position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.