Sr Services Manager 1 - Customer Contract Management | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Job Description Summary

The Senior Contract Manager is a strategic role responsible for the end-to-end administration, management, and execution of contractual obligations across pre-award, project, warranty, and services phases. This role owns the creation, implementation, and continuous improvement of contract management processes and procedures at both the regional and global level to address organizational process gaps, including vendor recovery programs. The Senior Contract Manager leads contract analysis, change order management, claim mitigation, risk identification, and legal letter drafting to protect the organization’s commercial and legal interests. This role provides executive-level contractual guidance to commercial, operations, sourcing, and project teams, drives base contract language revisions, and establishes standardized frameworks to ensure consistency and best practices across the enterprise. The Senior Contract Manager manages relationships with key large customers, coordinates cross-functional resolution of complex contract disputes, and ensures compliance with organizational policies. The position requires a high degree of autonomy, executive-level commercial judgment, and the ability to shape business outcomes through proactive contract oversight, process innovation, and enterprise-wide risk management.

Job Description

Roles and Responsibilities

• Create, own, and continuously improve contract management processes and procedures at the regional level to identify and close process gaps, ensuring standardized and scalable practices across the organization
• Design and implement vendor recovery processes and procedures to maximize contractual recoveries from suppliers and subcontractors, tracking outcomes and refining strategies to improve recovery rates
• Manage and serve as the primary contract owner for key large customers, ensuring strategic alignment, proactive issue resolution, and long-term partnership development
• Lead claim mitigation efforts, identify emerging risks, and manage LD calculations and mitigation strategies across projects, warranty, and service contracts
• Provide strategic contractual guidance to teams across projects, services, and transactional business, including pre-award support, lessons learned integration, and contract strategy development
• Support base contract language revisions and support enterprise-wide procedures, playbooks, and frameworks to support best practices in contract management across regions
• Maintain all contract-related documentation including contracts, customer communications, performance reports, warranty summary trackers, and claims trackers, ensuring proper document retention across all phases
• Serve as a “radar” for potential litigation and compliance issues, providing litigation support and escalating risks as appropriate
• Serve as a subject matter expert and best practice resource for contract management, contributing to strategy and policy development and mentoring less experienced team members
• Coordinate cross-functionally with projects, legal, customer service, operations, field service, and commercial teams to ensure contractual alignment and customer satisfaction
• Champion continuous improvement initiatives across contract management functions, identifying process gaps and implementing solutions that drive measurable improvements in contract performance and risk mitigation
• Communicate complex contractual, commercial, and technical information to executive audiences and external stakeholders; influence strategic decisions and drive alignment across organizational and regional boundaries

Required Qualifications

• Bachelor's degree from an accredited university or college with at least 7 years of experience in operations, commercial, sales, contract management, or project management functions.

• Significant experience supporting project execution, contracts, and service agreements.

Desired Characteristics

Master’s degree preferred.

Strong oral and written communication skills.

Strong interpersonal and leadership skills.

Demonstrated ability to analyze and resolve problems.

Demonstrated ability to lead programs / projects.

Ability to document, plan, market, and execute programs.

Established project management skills.

Experience with contract claim mitigation, liquidated damages calculations, and risk management.

Familiarity with contract lifecycle management, including pre-award, execution, warranty, and services phases.

Additional Information

#LI-Remote - This is a remote position

Application Deadline:

For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on July 01, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Expert Career Tips for Sr Services Manager 1 - Customer Contract Management Roles

To succeed in a competitive market as a Sr Services Manager 1 - Customer Contract Management, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Sr Services Manager 1 - Customer Contract Management requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Sr Services Manager 1 - Customer Contract Management position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.