Supporter Role at Alpha Online
Supporter Role at Alpha Online
As a Supporter at Alpha Online, you are the first point of contact for our clients who use the AlphaController software to manage their business in the used car industry. You will help clients with any issues they may have and ensure that their businesses run smoothly. Your role is to understand why processes are stuck and help them find solutions.
What You'll Do
- First-level support on the phone and via email, with the ability to escalate to second-level support as needed.
- Configure the AlphaController software to meet the specific needs of each client, from feature-freezing to permission structures.
- Analyze dependencies and error sources in the software before they become problems for the clients.
- Test each release manually and track tickets to ensure only fully functioning software reaches the clients.
- Identify and communicate the root cause of any issues that arise at the interface between us and our partners, and work closely with internal development teams to contribute to the resolution.
What You'll Bring
- At least three years of experience in direct customer contact or support.
- Technical understanding of complex software processes and interfaces.
- Analytical, structured approach to identifying dependencies that may lead to problems.
- A passion for direct customer interactions and the ability to find the perfect solution for each client.
- Fluent in both German and English.
What We Offer
- Permanent employment in Hamburg with a flexible home office.
- Flexible working hours.
- An IT/digital-focused environment where KI and digitalization play a real role, not lip service.
- A team with quick decision-making skills.
- Competitive compensation with employee benefits.
Apply Now
Apply on the Alpha Online website
