At DeleteMe, we are dedicated to ensuring the privacy and security of our users and clients worldwide. Our team is comprised of highly skilled professionals who are committed to providing the highest level of protection and support for our customers. Whether you are a consumer looking to enhance your privacy or a business owner seeking to safeguard your sensitive information, our products and services are designed to meet your needs.
DeleteMe is a rapidly growing company that has achieved significant success by providing a scalable and effective defense layer for your most vulnerable attack vector: your people. With 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states relying on our services, we are at the forefront of protecting individuals and organizations from cyber threats.
As a Customer Success Manager (CSM) at DeleteMe, you will be a key part of our team, working closely with customers as a strategic business partner to help them optimize their account around DeleteMe's product offering. Your role will involve understanding how customers use our product, what additional features would benefit our customer base, and driving the retention experience for our customers.
Responsibilities:
- Engage with customers regularly to ensure a successful renewal process and reduce churn.
- Update customer subscriptions and invoices to ensure a smooth billing process.
- Maintain Salesforce records to ensure data cleanliness and accuracy.
- Collaborate with CSMs, Sales, and Finance teams when upsell opportunities become possible.
- Coordinate with Finance to ensure invoices and subscriptions are accurate and timely.
- Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
- Assist with customer offboarding for SMB clients.
- Coordinate with CSMs and AEs when contracts/agreements are required.
- Help customers prepare for onboarding and ensure a seamless transition to our platform.
Requirements:
- Ability to engage with external customers alongside the account team.
- Outstanding communication, presentation, and customer relationship skills.
- Self-motivated and results-driven with a strong work ethic.
- Comfortable working independently and remotely.
- Extensive experience with customer-facing roles.
- Salesforce experience.
- Collaborative and team-oriented.
In return, DeleteMe offers a comprehensive benefits package, including comprehensive health benefits, flexible work schedules, 100% work-from-home opportunities, generous 401K matching, 10 days paid time off, 12 company-paid holidays, and more. Our team is dedicated to providing a supportive and inclusive work environment where you can thrive and grow.
Join us today and be part of a community dedicated to protecting privacy and safeguarding against cyber threats.
