Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
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Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
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Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
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Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
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Identify where internal tooling might be developed or obtained to improve support efficiency.
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Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
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Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
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Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
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Excellent communication skills and fluency in English.
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Skilled in using Linux/Unix operating systems and the command line.
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Experienced working with GitHub Issues and Discussions.
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Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
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Having a degree in Computer Science is a plus too.
Timezones & Logistics
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It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC.
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We are primarily looking for someone in North or South America timezones for this shift.
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This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
What We Offer
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Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
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ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
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Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
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Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
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Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
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Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
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Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
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