Senior System Support Specialist II (Medical Imaging) | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

The Senior System Support Specialist II is a key contributor within our Healthcare IT team, specializing in supporting Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging solutions. This role focuses on providing technical support, resolving moderately complex issues, and maintaining the stability and performance of radiology IT environments. The ideal candidate brings solid technical expertise and strong collaboration skills to support hospitals, imaging centers, and clinics while ensuring compliance with healthcare regulations and data privacy standards.

Key Responsibilities

• Deliver escalated technical support across PACS, RIS, VNA, and related imaging systems, resolving complex Level II issues involving DICOM, HL7, and IHE standards with a focus on timely, customer-centered communication.
• Drive system reliability and performance by supporting upgrades, patches, and configurations in coordination with engineering and IT teams, and contributing to disaster recovery planning, backup testing, and proactive system health monitoring.
• Ensure regulatory and documentation compliance by maintaining accurate records of support cases, changes, and solutions in alignment with HIPAA, FDA medical device regulations, and ISO 13485 standards, and by developing and updating technical documentation and user guides.
• Collaborate cross-functionally with radiologists, technologists, and IT professionals to identify system issues, optimize clinical workflows, and resolve complex or cross-functional support challenges using internal knowledge bases and shared expertise.
• Provide continuous coverage and on-call support as part of the team's rotation, including after-hours, weekend, and holiday availability, ensuring uninterrupted service delivery and operational resilience for clients.

Qualifications

Required Qualifications & Experience

• Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field—or equivalent work experience.
• 3+ years of hands-on experience supporting Healthcare IT systems, preferably in radiology environments.
• Solid experience with PACS, RIS, and VNA platforms.
• Working knowledge of interoperability protocols (DICOM, HL7, IHE).
• Familiarity with imaging workflows and the clinical use of radiology IT solutions.
• Proficiency with Windows Server environments (2012+), networking principles, and database systems (SQL Server, Oracle, PostgreSQL).
• Hands-on experience with VMware environments, storage architecture, and Linux systems.
• Strong communication and interpersonal skills for interacting with clinical and technical stakeholders.
• Experience using ticketing systems (ServiceNow preferred).
• Understanding of cybersecurity best practices and HIPAA compliance.

Preferred Qualifications & Special Requirements

• Relevant industry certifications (Microsoft, VMware, Cisco, etc.).
• Red Hat Certified System Administrator (RHCSA) certification.
• Experience with scripting or automation tools (e.g., PowerShell, Bash, Python).
• Knowledge of cloud-hosted imaging solutions or telemedicine platforms.
• Multilingual abilities (French is a strong asset).

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online technical and/or personality assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Expert Career Tips for Senior System Support Specialist II (Medical Imaging) Roles

To succeed in a competitive market as a Senior System Support Specialist II (Medical Imaging), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior System Support Specialist II (Medical Imaging) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

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The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

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Skills & Competency Roadmap for Professional Development

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By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

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