Senior Operations Specialist – Merchant Onboarding (German speaking)

Description

Job Overview

• Role: Senior Operations Specialist – Merchant Onboarding (German speaking)
• Company: Wolt - English
• Location: Berlin, Berlin, Germany
• Employment Type: Full-Time
• Category / Department: Various
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Arbeitnow

Job Description

Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!

Our Onboarding Operations team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our engine must grow with it.

As a member of our team, you will master the core functions, including onboarding partners and managing cross-functional partners both internally and externally for the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!

What we offer

• The opportunity to help shape something extraordinary in an international environment
• A high learning and growth curve in a global technology company
• An attractive salary and flexible working hours
• Independent work in a dynamic team
• A flat hierarchy in a start-up atmosphere
• Discount on Wolt orders
• Public transport allowance
• Wellness allowance (Urban Sports Club)
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours + 30 days paid holiday

What you'll be doing

• Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
• Inform partners about processes and procedures via form, email and phone, mostly in German language
• Monitor processes and track progress through Monday.com and other Wolt software
• Learn, master and improve our systems, tools and processes

Our modest expectations

• You have a positive attitude and an entrepreneurial spirit
• You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
• You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
• You have multiple years of experience in sales, support, operations or account management
• You are able to set goals and achieve them
• You are organised, meticulous and have impeccable communication skills
• You work well in independent and diverse team environments
• You are ready for a challenge and feel comfortable as a team player
• You have analytical as well as critical thinking skills 
• You are fluent in German and English (at least C1) - any other language is a plus

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Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!

Hintergrund der Rolle

Unser Onboarding Operations Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und Retail-)Partner*innen durch ein nahtloses Onboarding-, Menü- und Fotoerlebnis auf Erfolgskurs bringen. Da Wolt sowohl in der Größe als auch im Umfang unseres Angebots wächst, muss auch die Stärke unserer Onboarding Engine mitwachsen.

Als Mitglied unseres Teams beherrschst Du die Kernfunktionen, einschließlich des Onboardings von Partner*innen und des Managements funktionsübergreifender Partner*innen sowohl intern als auch extern auf dem deutschen Markt. Du wirst mit den Partner*innen interagieren, sie bei Wolt willkommen heißen und sicherstellen, dass ihre Erfahrung nahtlos ist und sie für den Erfolg gerüstet sind!

Was wir bieten

• Die Möglichkeit, in einem internationalen Umfeld etwas Außergewöhnliches mitzugestalten
• Eine hohe Lern- und Wachstumskurve in einem global agierenden Technologieunternehmen
• Ein attraktives Gehalt und flexible Arbeitszeiten
• Eigenständiges Arbeiten in einem dynamischen Team
• Eine flache Hierarchie in einer Start-up-Atmosphäre
• Rabatt auf Wolt-Bestellungen
• ÖPNV-Zuschuss
• Wellness-Zuschuss (Urban Sports Club)
• Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents
• Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub

Bist du begeistert von dieser Gelegenheit, denn Du wirst...

• Mit verschiedenen Teams innerhalb der Organisation kommunizieren, um ein nahtloses Händler-Onboarding und Service-Erlebnis zu koordinieren
• Die Partner*innen über Prozesse und Abläufe per Formular, E-Mail und Telefon informieren, meisten in deutscher Sprache
• Prozesse überwachen und den Fortschritt durch Monday.com und anderer Wolt-Software verfolgen
• Unserer Systeme, Tools und Prozesse erlernen, beherrschen und verbessern

Unsere bescheidenen Erwartungen

• Du hast eine positive Einstellung und einen unternehmerischen Geist
• Du bist ein*e Problemlöser*in - Du hast Spaß daran, Probleme zu erkennen und kreative Ansätze zur Lösung von Herausforderungen zu entwickeln
• Du bist kundenorientiert – du hast eine kundenorientierte Mentalität und bist in der Lage, mit Menschen unterschiedlichen technischen Niveaus zusammenzuarbeiten
• Du hast mehrere Jahre Erfahrung im Vertrieb, Support, Operations oder Account Management
• Du bist in der Lage, dir Ziele zu setzen und diese auch zu erreichen
• Du bist organisiert, sorgfältig und verfügst über tadellose Kommunikationsfähigkeiten
• Du arbeitest gut in unabhängigen und vielfältigen Teamumgebungen
• Du bist bereit für eine Herausforderung und fühlst dich als Teamplayer wohl
• Du verfügst über analytische Fähigkeiten und kritisches Denken
• Du sprichst fließend Deutsch und Englisch (mindestens C1) – jede weitere Sprache ist ein Plus

Find more English Speaking Jobs in Germany on Arbeitnow

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Wolt - English is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Berlin, Berlin, Germany. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Arbeitnow.

How to Apply & Preparation Tips

To apply for the Senior Operations Specialist – Merchant Onboarding (German speaking) position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.