Senior Manager, CXO Customer Advocacy | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Senior Manager, CXO Customer Advocacy 

Location: Remote or Hybrid in Palo Alto, CA

Team: Office of Transformation

About the Role

Rubrik's Senior Manager, CXO Customer Advocacy sits at the intersection of technology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.

The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level. They also own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs — running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. They bring enough technical depth to earn credibility with senior IT and security leaders, and enough craft to turn that credibility into content and experiences that actually get used.

This is a builder's role. Its programs need structure, repeatable processes, a strong point of view on quality, and someone who can manage the full lifecycle.

Responsibilities

Customer Discovery and Story Development

• Build and manage a pipeline of customer story candidates across key verticals, use cases, and geographies, in close partnership with sales, customer success, business value, and the product/engineering teams
• Lead customer discovery conversations that go beyond intake interviews to surface the real operational impact of Rubrik's platform: what the threat looked like, what recovery required, and what changed afterward
• Write and produce first-draft narratives across formats including written customer stories, video briefs, executive one-pagers, and event-ready abstracts

CXO Visionaries Program

• Own and operate the CXO Visionaries program end to end — Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs
• Develop and produce CXO Visionary profiles that showcase member success and amplify their personal brand and organizational visibility
• Design and manage the CXO Visionaries award program
• Oversee the Visionary spotlight feature in Rubrik's monthly CXO newsletter, coordinating content and timing in advance with internal editorial plans
• Identify, recruit, and onboard new Visionary members and connect them with keynote speaking and earned media opportunities at marquee CXO forums
• Coordinate with Rubrik Zero Labs to ensure members receive timely, exclusive access to cutting-edge threat intelligence that strengthens their organization's cyber defenses

Technical Depth and Product Fluency

• Develop sufficient command of Rubrik's platform and the broader cyber resilience landscape to ask informed questions in customer interviews and evaluate whether the outcomes being claimed are accurate and defensible
• Work closely with the product and Zero Labs teams to ensure customer stories are grounded in correct technical context and reflect the right platform capabilities
• Identify patterns across customer stories that surface real insight: what outcomes are repeatable, across which environments, and against which threat types

Program Management and Operations

• Build and maintain scalable internal and field-facing tracking systems so that the latest customer story and Visionary information is current and accessible to every team that needs it
• Own the intake, production, review, and approval workflow from first customer conversation through published asset
• Manage the customer story process for quarterly earnings, ensuring relevant and timely proof points are available for investor-facing contexts
• Define quality standards for what a Rubrik customer story is, and enforce them consistently
• Track story usage and impact across sales, events, PR, and executive engagements, and use that data to prioritize production

Cross-Functional Collaboration

• Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high-profile thought leadership partnerships
• Work with the field and sales teams to match the right stories to the right conversations, rather than simply maintaining a library for self-service search
• Support the Transformation team’s thought leadership and public-facing content with grounded customer proof points, Visionary program momentum, and coordinated social content across channels
• Partner with cloud and ecosystem alliance teams to develop customer stories that meet partner co-marketing requirements and unlock high-value participation opportunities
• Coordinate CXO customer speaker sourcing and logistics for Rubrik events, working across the CXO Transformation and Experiences teams to match the right speakers to the right opportunities and manage them through to the event
• Collaborate with the EBC team to integrate the strongest customer stories into executive briefing experiences

Vendor Management

• Manage external production partners including writers, videographers, and agencies
• Establish clear briefs, timelines, and quality reviews to maintain consistent output at scale

Requirements:

• 12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field, with direct ownership of a customer story, reference, or executive community program
• Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar.
• Technical fluency sufficient to hold a substantive conversation with a CISO or IT leader about ransomware recovery, identity resilience, or hybrid cloud data protection, and to recognize when an outcome claim does not hold up
• Demonstrated ability to write clearly and specifically about complex technical topics for a senior business audience, without relying on jargon or category clichés
• Strong interviewing instincts: the ability to draw out a real story rather than a polished testimonial
• Experience working in or closely alongside enterprise sales environments, with practical understanding of how customer proof points factor into deals and executive conversations

Preferred Experience:

• Experience managing executive community, customer advisory, or peer network program
• Experience at a company that navigated rapid scale or a major platform transition

Impact

Customer stories and executive community programs are two of Rubrik's most durable proof points — but only when they are specific, technically grounded, and genuinely reflect what customers have experienced. This role exists to raise that bar across both programs. The right person will build a customer story program that surfaces the best of what Rubrik's customers have achieved, makes those stories findable and usable for every team that needs them, and ensures the narratives driving Rubrik's most important conversations are rooted in real outcomes. In parallel, they will run the CXO Visionaries program with the craft and operational rigor it takes to make Fortune 500 and Global 2000 security leaders want to be part of it — and stay.

The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

US (SF Bay Area, DC Metro, NYC, Seattle) Pay Range$185,700—$278,500 USDThe minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US2 (all other US offices/remote) Pay Range$167,100—$250,700 USD

Join Us in Securing and Accelerating the World's AI Transformation

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. 

Linkedin | X (formerly Twitter) | Instagram | Rubrik.com

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Expert Career Tips for Senior Manager, CXO Customer Advocacy Roles

To succeed in a competitive market as a Senior Manager, CXO Customer Advocacy, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior Manager, CXO Customer Advocacy requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior Manager, CXO Customer Advocacy position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.