Senior Customer Success Manager - Founding Role | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Munich
• Job Type: Full-Time

Job Description

Depotcharge is Europe's first B2B marketplace for shared depot charging of electric heavy-duty trucks. We connect depot operators with idle charging infrastructure to fleet operators who need reliable, cost-efficient charging beyond their home depots. The model works: 50+ carriers are live across Germany and Switzerland, and we are now expanding EU-wide.

Now we are building the Customer Success function from scratch. You are the first person in this role.

Aufgaben

You will build Depotcharge's Customer Success function from the ground up and own the full customer lifecycle from day one. You take full ownership of all customer relationships: depot operators, fleet operators, and association partners. Your goal is to turn customers into fans and build internal champions who anchor Depotcharge inside their organisations and networks.

At the same time, you create the operational foundation: processes, tools, and KPIs. You decide how we set up CRM, ticketing, and customer communication, with a clear ambition to automate as much as possible through AI-supported workflows.

Concretely, in the first 12 months:

• You take over a portfolio of existing accounts, establish structured touchpoints, and bring onboarding and ongoing care to a reproducible standard
• You build the Customer Success tool stack: HubSpot as the core, a ticketing system with clean integration, and automated workflows wherever they create leverage
• You define which Customer Success signals matter: usage patterns, satisfaction, churn risk, upsell potential, and you set up the reporting to track them
• You develop a champion strategy, identifying which contacts on the customer side are the lever for referrals and expansions
• You work closely with the founders and take on increasing commercial responsibility in existing accounts as the function matures

Qualifikation

The right person is customer-oriented, a strong communicator, commercially sharp, and operationally organised. You bring the customer voice meaningfully into product and strategy conversations, and you are credible doing so.

• 5+ years of experience in B2B Customer Success or Key Account Management, ideally in transportation, logistics, energy, or EV charging
• You have built a Customer Success function, or at minimum Customer Success processes and tools, from the ground up
• A finisher mentality: you don't just design processes, you ship them, embed them with customers, and make sure they actually run
• Comfort with ambiguity and the ability to prioritize ruthlessly when everything feels urgent
• Comfortable building where little process exists and with the goal to automate
• Fluent in German and English
• Willingness to travel to customers and events as needed

Benefits

We are a high-growth startup with a clear market position, strong investors, and a product that is used by 50+ carriers. You will have the opportunity to define a function and grow the team as the company scales.

• You report directly to the CEO and work as part of the commercial and growth team, with close collaboration across product and engineering
• A competitive base salary plus meaningful VSOP allocation reflecting the founding nature of the role
• Hybrid setup: regular office days in Munich combined with remote work
• A highly motivated and passionate team building a venture for the second time, with the experience to do it right

Sounds like you? Send us your CV and a short message on why this role fits. No formal cover letter needed. Tell us what you have built and what drove you to build it.

Find Jobs in Germany on Arbeitnow

Expert Career Tips for Senior Customer Success Manager - Founding Role Roles

To succeed in a competitive market as a Senior Customer Success Manager - Founding Role, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior Customer Success Manager - Founding Role requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Munich and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Munich, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior Customer Success Manager - Founding Role position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.