Senior Customer Engineer | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

At Builder.io, we’re reimagining how teams build for the web. Our collaborative AI development platform helps product, design, engineering, and marketing teams work together with AI agents to build, review, and ship production-ready experiences on top of their existing codebases and design systems. Through Fusion and Publish, our flagship products, we help enterprise teams move faster, reduce handoffs, and deliver high-quality digital experiences at scale.

About the Role:

As a Senior Customer Engineer, you will play a critical role in guiding our enterprise customers through complex integrations and ensuring they extract the maximum value from Builder. Leveraging your deep technical expertise, you’ll lead major projects, conduct advanced workshops, and provide tailored support for our largest and most strategic customers across the EMEA region. You will be instrumental in influencing our product roadmap, fostering customer success, and positioning Builder as a key partner.

Key Responsibilities:

• Lead Enterprise Customer Implementations
  Own the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals.
• Drive Adoption and Long-Term Customer Value
  Partner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams.
  
• Serve as a Senior Technical Advisor
  Act as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns.
• Design and Deliver High-Impact Enablement
  Lead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams.
• Own Advanced Troubleshooting and Technical Escalations
  Serve as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions.
• Influence Product and Technical Roadmap
  Synthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements.
  
• Develop Scalable Resources and Best Practices
  Create and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale.
  
• Partner Cross-Functionally to Deliver Customer Outcomes
  Collaborate closely with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals.

What We’re Looking For:

• Strong Front-End Engineering Experience
  6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable front-end solutions in production environments.
• Enterprise Implementation Experience
  Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders.
• Headless and Composable Architecture Knowledge
  Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows.
• AI and Workflow Fluency
  Experience working with AI-powered development workflows, prompt-based systems, or LLM-enabled products. You can help customers move beyond experimentation and understand how AI can fit into real production workflows.
• Customer-Facing Technical Judgment
  Strong ability to explain complex technical concepts clearly, guide customers through tradeoffs, and build trust with technical and non-technical audiences.
• Problem-Solving Mindset
  A proactive and detail-oriented problem solver who can diagnose complex issues, identify root causes, and drive practical solutions across customer and internal teams.
• Strategic Thinking
  Ability to identify patterns across customers, connect technical work to business outcomes, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams.
• Adaptability and Ownership
  Comfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate clearly, and continuously look for ways to improve the customer experience.
  

Why Builder.io?

• Innovative Culture: Join a team that values creativity and forward-thinking ideas.
• Professional Growth: Collaborate with large enterprise customers and help shape the future of visual development.

If you’re passionate about using forward-looking technology and the latest in AI development to drive customer success, we’d love to hear from you!

The total compensation range for this role is €120,000 - €160,000, including base salary and target variable pay. This role is also eligible for a meaningful equity grant and comprehensive benefits.

Builder is a fully remote company and hires across multiple locations. Compensation may vary based on location and will be discussed early in the hiring process. Final offers are determined based on experience, role-related knowledge, skills, and qualifications demonstrated throughout the interview process.

Expert Career Tips for Senior Customer Engineer Roles

To succeed in a competitive market as a Senior Customer Engineer, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior Customer Engineer requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior Customer Engineer position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.