Senior Customer Architect | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

About GrowthLoop

GrowthLoop is rebuilding how enterprise marketing teams operate — and this role is at the center of it. As a Customer Architect, you'll own a portfolio of strategic accounts, lead complex technical implementations, and use AI to help automate your workflows and drive value faster.

The GrowthLoop Compound Marketing Engine drives compound growth by accelerating the marketing cycle, using Agentic AI powered by customers’ enterprise cloud data. Our composable Customer Data Platform enables AI-driven audiences and journeys to be activated across marketing channels, streamlining execution and continuously analyzing performance data to make suggestions for campaign optimization.

Hundreds of marketers at enterprises like Google, Costco, and Albertsons rely on GrowthLoop to grow faster with agentic AI, drive measurable campaign results, and maximize marketing ROI—compounding growth with every experiment, iteration, and campaign.

How We Work 

• Love Our Customer - We win when our customer wins.
• Make It So - We turn decisions into outcomes.
• Put We Over Me - We succeed together—or not at all.
• Be Human - Goodness and kindness compounds.
• Aim High - We’re here for the long game—act like it.

The Opportunity

We are looking for an outstanding Senior Customer Architect to play a leading role in onboarding, enabling, and growing some of the world’s most innovative enterprise customers. This is a highly technical senior client-facing role that sits at the intersection of solutions architecture, customer success, and AI-native product adoption.

As a Senior Customer Architect at GrowthLoop, you will own the end-to-end technical relationship with a portfolio of enterprise customers — from kickoff through expansion — guiding them to deploy and maximize value from the GrowthLoop Compound Marketing Engine, including our AI features.

If you're the kind of person who automates their own workflows before asking for help, who gets genuinely excited about agentic AI patterns, and who wants to work at the intersection of cutting-edge data infrastructure and real marketing outcomes — this role was written for you.

What You’ll Do

Customer Onboarding & Implementation

You'll lead end-to-end onboarding projects for enterprise customers — from pre-kickoff technical discovery through first value milestone and go-live. That means owning the technical implementation of GrowthLoop across cloud data warehouses (BigQuery, Snowflake, Redshift, Databricks), destination integrations, and data modeling. You'll build and maintain the artifacts that make these projects run: project GANTTs, kickoff decks, use case trackers, and data workshop materials. And you'll use AI to make all of it faster and sharper than any traditional implementation motion.

Strategic Account Management

Post-onboarding, you'll own a book of business as the primary technical point of contact — driving adoption, expansion, and measurable value realization. You'll deliver executive-facing QBRs and EBRs that clearly articulate business impact, use cases activated, and the roadmap ahead. You'll proactively identify expansion opportunities across GrowthLoop's product surface and troubleshoot complex data, integration, and pipeline issues with both urgency and rigor.

AI-Powered Marketing Enablement

You'll enable agentic workflows for audience ideation, campaign optimization, and performance analysis, systematically reducing engineering dependency at scale. You'll stay current on AI/ML developments in the martech landscape and proactively bring new capabilities to your customers before they have to ask.

Automation & Internal Tooling

You'll build — not just advise. That means AI-powered automations and internal tools that improve how the entire CA team operates: account health monitoring, QBR generation, support triage. You'll contribute to LLM-powered agents that assist with customer research, escalation management, and onboarding acceleration. And you'll document and share repeatable playbooks that make everyone around you more effective.

What We Look For

Required Experience

• 3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics.
• Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks).
• Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery.
• Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling).
• Excellent communication skills — ability to translate technical complexity for both engineering and executive audiences.

AI & Automation Skills

• Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows.
• Ability to design and build prompt-based workflows or LLM-powered automations using APIs, Python, or no-code tools (e.g., n8n, Zapier, Claude, or similar).
• Experience identifying opportunities for operational efficiency and leveraging AI tools to make it happen
• Comfort evaluating AI outputs for accuracy, hallucination risk, and fitness for customer-facing use.

Nice to Have

• Experience with CDP, marketing activation, or composable data stack tooling (e.g., Segment, LiveRamp, FiveTran, or similar).
• Familiarity with marketing channels and ad platforms (Google Ads, Meta, Salesforce, etc.).
• Experience building internal tools or lightweight applications using Python, SQL, or low-code platforms.
• Prior exposure to experimentation and incrementality measurement in a marketing context.

This is an AI-native role. GrowthLoop’s Compound Marketing Engine is powered by agentic AI. We expect our Customer Architects to deeply understand, adopt, and champion AI-powered workflows — both in the product and in how they work. You should come in having already built something with an LLM, whether that’s a prompt chain, an automation, or an agent. Curiosity about AI isn’t enough — we want practitioners.

This role offers a competitive total cash compensation package of $180,000 to $200,000 CAD, plus meaningful equity in the company. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual’s skill set, depth of experience, and qualifications.

What We Offer 

Rewards

• See your work engage some of the world’s most important brands, including Google, Priceline, and Costco.
• Spot bonuses for major milestones and product feature launches.
• Clear opportunities for career progression and cross-functional collaboration.
• Meaningful equity so you share in the value you help create.

Flexible, Remote-First Work

• Remote-first culture with team members and leaders across North America and beyond, with strong communities in New York, San Francisco, and Toronto.
• Flexible, goal-based work style.
• Flexible Time off
• Monthly, company-wide Recharge Days to truly unplug
• Annual home office stipend to support your workspace

Comprehensive Benefits

• Full health, dental, vision, life, and disability coverage for Canadian employees and their dependents (fully employer-paid) 
• 401(k) or RRSP (Canada) Program with Generous Company Match

Learn and Grow

• Quarterly Hackathons to focus on team passion projects
• Annual professional development stipend
• Work directly with a world-class executive team
• A learners’ mindset culture

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Expert Career Tips for Senior Customer Architect Roles

To succeed in a competitive market as a Senior Customer Architect, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior Customer Architect requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior Customer Architect position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.