Sales & CRM Business Analyst

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams. While the primary focus is a Service Sales Customer Relationship Management (CRM) platform, the role also offers exposure to a broader suite of enterprise applications. This position is responsible for translating stakeholder visions into actionable, well‑defined features, documenting detailed design requirements, and effectively transitioning work items to development teams for execution.

The Sales & CRM Business Analyst position provides the opportunity to learn the workings of a global business and has engagement with local stakeholders all over the world. The role allows one to grow in both business heavy as well as technical and digital skillsets. This role offers the ability to help evolve both business process and technical solutions across unique business streams.

On a typical day you will:

• Assess existing Business Processes, System Landscapes, and User Pain Points in order to understand problem statements and recommend ideal technical solutions and system workarounds

• Facilitate Requirements Gathering Sessions with Business and Technical stakeholders

• Facilitate Functional Design Sessions with Business and Technical stakeholders

• Lead the documentation of detailed Functional Design Specifications (FDDs) in the form of Epics, Features, and User Stories

• Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and complete preparation activities for upcoming Sprint Cycles

• Present live Product Demonstrations for enhancements being introduced into the solution

• Provide Support for QA + UAT Test Case Authoring and Execution Activities

• Review, Triage, and provide clarifications for System Bugs and Production Incidents

• Prepare System Release Notes to be distributed to End Users for training and change management purposes

• Assist with Sprint Planning Activities and send communications to key stakeholders

• Participate in team retrospectives and help drive continuous improvement

What you will need to be successful:

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 

• Enjoy three weeks of paid vacation, along with paid company holidays 

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 

• Life insurance and disability coverage to protect you and your family. 

•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 

• Pursue your educational goals with our tuition reimbursement program. 

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

The salary range for this role is $116,000 - $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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