Renewal Specialist | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

THE ROLE

The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector.

YOU WILL 

• Customer Renewal Management:
• Manage and execute renewal processes for a high-volume portfolio of event ticketing clients.
• Proactively engage with customers 90-180 days prior to contract expiration dates.
• Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline.
• Conduct renewal negotiations and secure contract extensions with minimal manual intervention.
• Identify and mitigate renewal risks through data-driven insights and customer analytics.
• Automation & Scalable Outreach:
• Implement and optimize automated renewal workflows using CRM and marketing automation platforms.
• Design and execute multi-channel outreach campaigns (email, in-app notifications, SMS).
• Leverage automation tools to send personalized renewal reminders and follow-up sequences.
• Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns.
• Create and maintain automated renewal templates and communication sequences.
• Customer Relationship Management:
• Build and maintain strong relationships with key stakeholders at client organizations.
• Provide exceptional customer service throughout the renewal process.
• Address customer concerns, objections, and renewal blockers effectively.
• Collaborate with Customer Success, Sales, and Support teams to ensure seamless customer experience.
• Gather and act on customer feedback to improve renewal processes and customer satisfaction.
• Data Analysis & Reporting:
• Track and analyze key renewal metrics including retention rates, churn rates, and revenue impact.
• Monitor customer engagement metrics and usage patterns to identify renewal opportunities.
• Generate regular reports on renewal performance and pipeline health.
• Utilize customer data and analytics to segment customers and personalize outreach strategies.
• Maintain accurate customer records and renewal documentation in CRM systems.
• Upselling & Cross Selling:
• Identify expansion opportunities during the renewal process.
• Collaborate with sales teams on larger expansion opportunities.
• Promote new features, add-ons, and enhanced service packages.

THE SKILLSET

• Strong negotiation and closing skills
• Excellent written and verbal communication abilities
• Data-driven mindset with analytical problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused approach with strong relationship-building skills
• Detail-oriented with strong organizational capabilities
• Self-motivated with ability to work independently

QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Communications, or related field
• 2+ years of experience in renewal management, account management, customer success, or sales roles
• Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry preferred
• Proven track record of managing high-volume customer portfolios
• Proficiency with CRM platforms (Salesforce, HubSpot, or similar)
• Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar)
• Knowledge of customer success platforms (Gainsight, ChurnZero, or similar)
• Familiarity with ticketing systems and event management software
• Strong Excel/Google Sheets skills for data analysis and reporting
• Experience with email automation and drip campaign tools

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. 

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. 

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. 

Expert Career Tips for Renewal Specialist Roles

To succeed in a competitive market as a Renewal Specialist, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Renewal Specialist requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Renewal Specialist position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.