Remote Customer Support Specialist @ SchooLinks – $55-66k

Description

Job Overview

• Title: Remote Customer Support Specialist @ SchooLinks – $55-66k
• Source: Reddit r/remotejobs

Job Description

**Title:** Customer Support Specialist **Company:** SchooLinks **Rate:** $55k – $66k per year **Location:** Remote https://preview.redd.it/z8zt9qacvcvg1.png?width=1266&format=png&auto=webp&s=0cef57c7994cfe7afddcbe02c094bf5528e44b3e Hey everyone, came across [this full-time remote Customer Support Specialist gig](https://www.skipthedrive.com/job/schoolinks-customer-support-specialist-1338820/?ref=rjsub) at SchooLinks. They're all about modernizing college and career readiness tools for school districts, so if you've got a customer-first vibe and like helping people troubleshoot stuff, this might be worth checking out. You'll be jumping into chats and emails, hitting a quick 5-min response SLA on chat (1 hour on email), mastering their platform, and helping districts with data/config questions. It's mostly about being fast, accurate, and keeping that CSAT score happy while logging everything in Intercom/Front. Looking for 1-2 years in customer support (SaaS experience is a plus), solid written/verbal comms, and the ability to juggle multiple tickets without losing your mind. No degree required from what I see. Perks sound decent too: 100% health coverage for you, 401k match, dental/vision, parental leave, remote work stipend, gym subsidy, and an annual team offsite. ***Please do not DM me about this opportunity, as I have nothing to do with the hiring of this job.*** The job posting can be found [here](https://www.skipthedrive.com/job/schoolinks-customer-support-specialist-1338820/?ref=rjsub).

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.