Who We Are:
SOCi is revolutionizing how multi-location enterprises achieve local and AI search visibility, transforming marketing from software you manage into work that gets done. The world's first agentic workforce, SOCi's brand-trained agents execute and optimize local marketing across AI search, GEO ecosystems, social, and reviews, ensuring every location is visible, discoverable, and growing in today's geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World's Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.
About the Role:
We are seeking a results-driven Account Manager to expand and retain revenue within our existing client base. This role collaborates with Customer Success Managers, owning day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You will play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.
Responsibilities:
- Build and execute account plans to drive growth and retention across SOCi's commercial multi-location customer base.
- Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
- Act as a trusted advisor, ensuring clients maximize value from SOCi's platform and services.
- Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
- Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
- Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
- Identify upsell and cross-sell opportunities to expand SOCi's footprint within existing accounts.
- Use SOCi's internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
- Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
- Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
- Focus on solving business challenges through innovation, while keeping a customer-first mindset.
- Remain adaptable as client needs evolve, supporting additional initiatives as required.
Required Skills & Experience:
- 3-5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
- Ability to prove consistently hitting or overachieving quota.
- Proven success in contract renewals, negotiations, and upselling to existing clients.
- Property management industry experience strongly preferred, with an understanding of multi-site portfolio dynamics, resident/tenant experience priorities, and the marketing and reputation challenges unique to property management brands.
- Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
- Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
- Multi-location brands experience and existing industry contacts/relationships preferred.
- Self-starter with a creative entrepreneurial spirit.
- Refined and proven sales methodology.
- Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
- Experience working in a fast-paced entrepreneurial environment.
- Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
- Adaptable; able to quickly learn new technologies and processes.
- Salesforce or equivalent CRM experience.
SOCi expects to pay a base salary in the range of ,000 - ,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
Upon posting, applications for this position will be accepted on an ongoing basis.
What SOCi Provides to You:
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
Apply on Company Site →
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