Project Specialist– emobility/ebike Programs | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Job Overview:

APTIM Energy Transition team is seeking a Project Specialist who will be a customer service representative for our portfolio of E-bike Rebate Programs and new e-mobility programs with APTIM. The Project Specialist will be responsible for providing program services, support, and analysis for the programs, which are incentive programs designed to increase the use of e-bikes and/or electric vehicles (EVs). The programs provide point of sale rebates to residents to offset the cost of purchasing e-bikes, EVs, EV chargers, battery storage, and solar. This can be a fully remote position, may be required to attend some meetings or be in the office three days a week if near APTIM office. Preferred location in the Pacific Time Zone to serve clients in the Western U.S.

APTIM’s Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects that exceed expectations and meet the unique needs for our commercial and retail clients.

This position is responsible for providing customer service and administrative support, while ensuring that project information is accurate, projects workflows are maintained and continuously reviewed, and continuous communication with key internal stakeholders and customers is maintained. This position is additionally responsible for managing customer incentive reviews, processing, and supporting or directly coordinating on project tasks with internal functional teams. Our role as the Program Administrator is to develop energy-saving and/or carbon reduction programs that are important tools in the marketplace for reducing carbon emissions, lowering energy bills, and relieving energy related economic burdens for disadvantaged populations. These programs are funded by utilities or government entities. We serve our clients as the Program Administrator to distribute the program’s benefits while providing residents with the opportunity for equitable participation in these programs.

You will also be working with others who are enthusiastic about clean energy, energy efficiency and making a positive impact on the industry.

Key Responsibilities/Accountabilities:
•Work as part of the energy transition team ensuring that the administration, implementation, and verification of projects are successfully executed.
•Act as the lead customer service representative. Develop, maintain, and engage with customers through email and in/outbound calling and updating program databases as needed.
•Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
•Maintain, update, and add entries to the system databases accurately.
•Assist with project reporting, scheduling and other issues as needed.
•Develop relationships with program partners to identify and address their needs from the Program to provide information to the program managers.
•Conduct QA/QC of Program processes and protocols, offering design improvements, analysis, and recommendations.
•Contract management; reporting and tracking program performance and metrics.
•Directly assist in the resolution of Program operation issues.
•All other duties as assigned.
•Ensure compliance with all APTIM and client quality and safety policies.

Basic Qualifications:
•Bachelor’s degree from an accredited four-year college or university or equivalent work experience.
•2-4 years’ program/project management experience related to energy program management, implementation, or administrative oversight.
•Effective communication skills, experience with client engagement and coordination.
•Experience with Microsoft Office, CRM systems and tracking systems.
•Quantitative and analytic capabilities including report writing spreadsheet analysis, and identification of existing or potential problems, and recommend solutions.
•Advanced written and oral communication skills.
•Excellent critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
•Self-starter with the ability to manage time and prioritize projects within established deadlines and manage multiple tasks simultaneously.
•Detail-oriented with excellent time management, project management, and follow-through.
•Commitment to fostering a collaborative work environment within the team and the broader organization.
•Willingness to learn new technologies across multiple industries.
•Proven experience developing and maintaining relationships with internal colleagues and external stakeholders.
•Proficient Microsoft Office software.

Desired/Preferred Qualifications:
•1+ years’ experience in the energy efficiency, EV infrastructure or electrification industries.
•Four years of previous office experience.
•Understanding of or interest in e-mobility including e-bikes, electric vehicles, vehicle charging, etc.
•Fluency in Spanish, Mandarin Chinese, or Vietnamese highly preferred. Ability to speak additional languages may be advantageous.

About APTIM

APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all.

What you can expect from APTIM:

• Work that is worthy of your time and talent
• Respect and flexibility to live a full life at work and at home
• Dogged determination to deliver for our clients and communities
• A voice in making our company better
• Investment into your personal and professional development

As of the date of this posting, a good faith estimate of the current pay range for this position is $23.00 to $31.00 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.

Employee Benefits

APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace https://aptim.makeityoursource.com/. 

• Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
• Company paid and optional Life insurance 
• Short-term and long-term disability insurance 
• Accident, Critical Illness, and Hospital Indemnity coverage
• Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
• 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: 
• APTIM 401(k) Guide
• APTIM - Helpful Documents

Watch our video:
About APTIM - In Pursuit of Better

Expert Career Tips for Project Specialist– emobility/ebike Programs Roles

To succeed in a competitive market as a Project Specialist– emobility/ebike Programs, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
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• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

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Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

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By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

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Skills & Competency Roadmap for Professional Development

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