Operations Manager-Dutch speaking (m/f/d)

Description

Job Overview

• Role: Operations Manager-Dutch speaking (m/f/d)
• Company: Yoummday
• Location: Berlin
• Employment Type: professional / experienced
• Category / Department: Customer Service
• Salary: Competitive / Not Disclosed — confirm during interview
• Key Skills / Technologies: Customer Service
• Listing Source: Arbeitnow

Job Description

Your mission

We are currently looking for an Operations Manager-Dutch speaking (m/f/d) to join our office in Sofia, Prague, Halle, Munich or Berlin.

As an Operations Manager-Dutch speaking (m/f/d), you will take on overall responsibility for setting up and further developing a customer service project for one of our renowned clients. In doing so, you will design processes from scratch, develop scalable structures and manage several team leads and their remote teams. Furthermore, you see yourself not only as a project manager, but also as an active driver for the further development of our entire operations setup.

Strategy & Process Development You will develop operational structures from the ground up and define clear, scalable processes across the entire customer journey. In doing so, you will identify inefficiencies, prioritise areas for action and implement sustainable solutions.

Project & Account Management (with a business focus) You will manage projects holistically – both operationally and strategically – and act as the central point of contact for our clients. In doing so, you always keep the business objectives in mind and actively drive projects forward.

Leadership & Organisational Development You lead team leads as well as permanent and freelance staff, set clear targets, establish regular feedback structures and continuously develop your organisation. In doing so, you create an environment where personal responsibility and performance go hand in hand.

Data-driven management & decision-making You analyse relevant KPIs, derive well-founded actions and make operational decisions independently. In doing so, you prioritise effectively and ensure swift, effective implementation.

Stakeholder management & interface coordination You will work closely with internal functions such as Recruiting, Training, Quality and Tech, coordinate all stakeholders and ensure smooth operations. In doing so, you will act as a catalyst and a connecting interface.

Strategic development of the operational setup You actively contribute to the further development of processes, structures and operating models beyond individual projects and help to scale our organisation sustainably.

Your skillset

• Experience & Background You have solid experience in operations or project management and, ideally, have already independently established or further developed structures or processes.
• Strategic Thinking & Business Acumen You think entrepreneurially, quickly identify interconnections and develop solutions that are both operationally effective and economically sound.
• Ownership & Decision-Making You take responsibility, drive initiatives forward independently, set clear priorities and make well-founded decisions even in dynamic situations.
• Communication & Leadership You communicate clearly, engagingly and on an equal footing (in German and English) and are able to motivate, align and develop teams – remotely.
• Structure & Flexibility You work in an organised and solution-oriented manner, remain capable of taking action even in complex situations, and adapt quickly to new requirements.

Your winning deal

• Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month), discounts via “Corporate Benefits”, the option of leasing a JobRad, pension contributions (occupational pension & VL) and great team and company events.
• Your workplace__:__ You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do “work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport)
• Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”____.
• The values__:__ We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
• Your opportunity__:__ From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts.

Find more English Speaking Jobs in Germany on Arbeitnow

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Yoummday is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Berlin. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Arbeitnow.

How to Apply & Preparation Tips

To apply for the Operations Manager-Dutch speaking (m/f/d) position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Key skills relevant to this role include: Customer Service. Ensure these are prominently featured on your resume and LinkedIn profile.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.