National Director Strategic Customers | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Key Account Management – MedTech (No Commission)

Job Category:

People Leader

All Job Posting Locations:

Ontario (Any City), Quebec (Any City)

Job Description:

Position is Remote - Ontario / Quebec / Poste en télétravail — Ontario / Québec

DePuy Synthes Canada is looking for an experienced senior commercial leader responsible for driving strategic stakeholder engagement, team development, tender success, commercial transformation, and new growth initiatives. Proven ability to cultivate C suite relationships across healthcare systems, policy makers, and innovation partners to enable funding pathways and market access; lead collaborative tender strategies with Sales and Marketing to secure major bids and expand into private markets; design and implement go to market models for enabling technologies and new channels. This individual will lead a high performing team while contributing as an active member of senior leadership to shape organizational strategy and long-term growth. 

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Key responsibilities: 

· Strategic Stakeholders Management: Responsible for overall management of key stakeholders playing an influential role in shaping the healthcare landscape and access to innovation. 

· Team management & Talent development: Develop and lead a team to achieve short-term and long-term business objectives and forge strategic relationships across healthcare systems.

· Tender success: Responsible for overarching tender strategies in collaboration with Sales and Marketing leaders for the business unit to ensure successful outcomes. 

· Commercial Transformations: Responsible for driving adoption of key internal commercial transformation initiatives.  

· Strategic Growth Initiatives: Leading new growth opportunities by building Go-To-Market models, including but not limited Enabling Technologies and private markets. 

· Senior Leadership: Contribute to shaping Depuy Synthes trajectory in Canada by being an active member of its leadership team

· Support Marketing initiatives 

· Provide input for annual business plans 

· Build tools and processes for market access for Enabling Technologies 

Qualifications:

• University Bachelor’s degree is required; MBA in Science &/or Business Management is preferred

• 8-10 years of experience in Sales or Marketing Leadership &/or Key Account Management is required

• 3-5 years of people management experience is required

• A minimum of 25% travel required (flying and driving)

• Experience in MedTech, Pharma, SaaS within life-sciences or Biotech is preferred

• Knowledge of AI tools, MS Dynamics & Co-pilot is preferred

• French language skills strongly preferred

DePuy Synthes Canada recherche un(e) chef(fe) commercial(e) principal(e) chevronné(e) responsable de stimuler l’engagement stratégique des parties prenantes, le développement de l’équipe, la réussite des appels d’offres, la transformation commerciale et de nouvelles initiatives de croissance. Capacité démontrée à développer des relations de niveau direction (C-suite) au sein des réseaux de soins de santé, avec les décideurs politiques et les partenaires en innovation afin de faciliter les voies de financement et l’accès au marché; à diriger des stratégies d’appels d’offres collaboratives avec les équipes des Ventes et du Marketing pour remporter des soumissions majeures et se développer dans les marchés privés; ainsi qu’à concevoir et mettre en œuvre des modèles de mise en marché pour les technologies habilitantes et de nouveaux canaux. Cette personne dirigera une équipe hautement performante tout en contribuant, à titre de membre actif de la haute direction, à définir la stratégie organisationnelle et la croissance à long terme.

Johnson & Johnson a annoncé son intention de se séparer de notre secteur Orthopaedics afin d’établir une société Orthopaedics autonome, exploitée sous le nom DePuy Synthes. Il est prévu que le processus de séparation soit complété au cours des 18 à 24 prochains mois, sous réserve des exigences légales, y compris la consultation des comités d’entreprise et d’autres instances représentatives des employé(e)s, le cas échéant, des approbations réglementaires ainsi que d’autres conditions et approbations habituelles.

Si vous acceptez ce poste, il est prévu que, suivant la conclusion de la transaction, vous seriez un(e) employé(e) de DePuy Synthes et que votre emploi serait régi par les processus, programmes, politiques et régimes d’avantages sociaux de DePuy Synthes. Le cas échéant, les détails de tout changement prévu vous seraient communiqués par DePuy Synthes au moment opportun et sous réserve de tout processus de consultation nécessaire.

Responsabilités clés : 

· Gestion stratégique des parties prenantes : Responsable de la gestion globale des principales parties prenantes jouant un rôle déterminant dans l’évolution du paysage des soins de santé et l’accès à l’innovation. 

· Gestion d’équipe et développement des talents : Développer et diriger une équipe afin d’atteindre des objectifs d’affaires à court et à long terme et de bâtir des relations stratégiques au sein des réseaux de soins de santé.

· Réussite des appels d’offres : Responsable des stratégies globales d’appels d’offres, en collaboration avec les leaders des Ventes et du Marketing de l’unité d’affaires, afin d’assurer des résultats gagnants. 

· Transformation commerciale : Responsable de stimuler l’adoption des principales initiatives internes de transformation commerciale.  

· Initiatives de croissance stratégique : Diriger de nouvelles occasions de croissance en élaborant des modèles de mise en marché, incluant, sans s’y limiter, les technologies habilitantes et les marchés privés. 

· Haute direction : Contribuer à façonner la trajectoire de DePuy Synthes au Canada en étant un membre actif de son équipe de direction

· Soutenir les initiatives du Marketing 

· Fournir des contributions aux plans d’affaires annuels 

· Élaborer des outils et des processus d’accès au marché pour les technologies habilitantes 

Qualifications :

• Baccalauréat universitaire requis; MBA en sciences et/ou en gestion des affaires est préféré

• 8 à 10 ans d’expérience en leadership des Ventes ou du Marketing et/ou en gestion de comptes clés requis

• 3 à 5 ans d’expérience en gestion de personnel requis

• Un minimum de 25 % de déplacements requis (avion et voiture)

• Expérience en MedTech, pharma, SaaS dans les sciences de la vie ou en biotechnologie est préférée

• Connaissance des outils d’IA, de MS Dynamics et de Copilot est préférée

• Une maîtrise du français est vivement souhaitée.

 

#LI-Hybrid

#DePuySynthesCareers

Location: Markham, Ontario, Canada

DePuy Synthes Canada is recruiting for National Director Strategic Customers.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Proven ability to cultivate C suite relationships across healthcare systems, policy makers, and innovation partners to enable funding pathways and market access; lead collaborative tender strategies with Sales and Marketing to secure major bids and expand into private markets; design and implement go to market models for enabling technologies and new channels. This individual will lead a high performing team while contributing as an active member of senior leadership to shape organizational strategy and long-term growth. 

Key responsibilities: 

• Strategic Stakeholders Management: Responsible for overall management of key stakeholders playing an influential role in shaping the healthcare landscape and access to innovation. 

• Team management & Talent development: Develop and lead a team to achieve short-term and long-term business objectives and forge strategic relationships across healthcare systems.

• Tender success: Responsible for overarching tender strategies in collaboration with Sales and Marketing leaders for the business unit to ensure successful outcomes. 

• Commercial Transformations: Responsible for driving adoption of key internal commercial transformation initiatives.

• Strategic Growth Initiatives: Leading new growth opportunities by building Go-To-Market models, including but not limited Enabling Technologies and private markets. 

• Senior Leadership: Contribute to shaping Depuy Synthes trajectory in Canada by being an active member of its leadership team. 

• Support Marketing initiatives 

• Provide input for annual business plans 

• Build tools and processes for market access for Enabling Technologies 

Qualifications:

• University Bachelor’s degree is required; MBA in Science &/or Business Management is preferred

• 8-10 years of experience in Sales or Marketing Leadership &/or Key Account Management is required

• 3-5 years of people management experience is required

• A minimum of 25% travel required (flying and driving)

• Experience in MedTech, Pharma, SaaS within life-sciences or Biotech is preferred

• Knowledge of AI tools, MS Dynamics & Co-pilot is preferred

• A requirement for physical exertion (lifting or moving objects >25lbs/10Kg in weight) 

• Requirement for long periods of sustained visual focus and concentration 

• Expectation to use a computer on an almost continuous basis, every day

• Regular exposure to hazardous chemicals, noise, odors, dirt/dust, fumes, temperature extremes, vibration and other undesirable workplace conditions should be noted here

• Nature of work requires that the employee be in an isolated or crowded area.

The anticipated base pay range for this position is 65,000 – 103,500 (CAD).

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Account Management, Alliance Formation, Commercial Awareness, Customer Centricity, Customer Experience Management, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Market Savvy, Medical Technology, Personalized Services, Revenue Management, Solutions Selling, Stakeholder Engagement, Strategic Sales Planning, Sustainable Procurement, Vendor Selection

The anticipated base pay range for this position is :

$131,000.00 - $225,400.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Expert Career Tips for National Director Strategic Customers Roles

To succeed in a competitive market as a National Director Strategic Customers, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with National Director Strategic Customers requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

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The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

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