Responsibilities
- Proactive engagement with onsite client support team, providing first and second-level support
- Handling of incidents and inquiries, ensuring smooth service delivery
- Supporting standard applications such as Microsoft Office and current operating systems (Windows and macOS)
- Installation, troubleshooting, and repair of end-user devices
- Documentation and ticket management in the ticketing system
- Coordinating with first and third-level client support teams
- Prioritization of tasks to meet service level agreements (SLAs)
Requirements
- Bachelor's degree or equivalent in Computer Science, Information Technology, or related field
- Proven experience in IT support, including hardware installation and problem-solving
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Benefits
- Stress-free and varied work environment
- Competitive monthly salary
- Annual leave and Christmas bonus
- Patient support and personal development opportunities
- Modern workplace setup
- Continuous learning opportunities
- Promising career growth prospects
We are excited to hear from you! Please apply for the position at gansspersonal.de.
Alternatively, you can send your resume to info(at)gansspersonal(.)de.
To inquire about the position or for a preliminary conversation, please reach out to Herr Ganss at 0173 2640447 or info(at)gansspersonal(.)de.
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