MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe) | JobSetuu

Description

Job Overview

• Source: WeWorkRemotely

Job Description

Headquarters: Zug, Switzerland
URL: https://www.maptiler.com/

• Full-time
• Remote in Europe 

Description

Are you a tech-savvy professional with a background in software development, who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers​?

You will be the bridge between MapTiler's enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed.

What you will do

• Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren't just solving bugs; you are a trusted technical advisor helping them scale.
• Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence.
• Community Advocacy: Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations.
• Technical Content Creation: Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel.
• Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem.
• Feedback Loop: Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap.
• Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks among our highest-profile enterprise and government clients. 

What you bring

• The Tech Baseline: You have solid experience in software development, writing code, and deploying custom applications (web/mobile).
• AI-Positive Attitude: You naturally embrace AI tools (like GitHub Copilot, LLMs, or modern dev agents) to speed up your own workflow, build prototypes faster.
• The Communicator: You are an energetic, empathetic communicator. You can break down complex technical topics for a business audience, but also hold your own in a deep-dive architectural discussion with Senior Engineers.
• Stage & Screen Presence: You genuinely enjoy public speaking and creating content. You are comfortable with screen recording tools, explaining complex technical setups clearly on camera, and the idea of doing a live demo for a room full of developers sounds exciting to you.
• The Mindset: You care about the long-term success of the developer ecosystem. You love that "Aha!" moment when a developer finally solves a complex problem using your platform.
• Tools of the Trade: You are comfortable tracking client health in HubSpot/Zendesk, but feel equally at home reviewing Pull Requests or triaging issues on GitHub.
• Agile Methodologies: You have practical experience working in or with agile software development teams (Scrum, Kanban). You understand product release cycles, which allows you to seamlessly translate client feedback into structured requirements for our Product and Platform teams. 
• Language: Fluent English (C1+) is essential for global community engagement.

Bonus Points for: Being based near Brno (Czechia), having a public portfolio of technical content (blogs, videos, open-source contributions), speaking another world language or experience in GIS (ArcGIS, QGIS, PostGIS, MapLibre/OpenLayers).

What we offer

• Competitive financial compensation based on your experience (20-33€/hour) & annual performance bonus.
• Widescreen LCD, a laptop of your choice, and all the resources you need for your work. 
• Flexible working hours to help you easily balance your personal and professional life.
• Work remotely from anywhere in Europe, or hang out with us at our hubs in Brno (Czechia) or Unterägeri (Switzerland).
• Collaborate with the best from major global brands to innovative open-source projects.
• Grow your career with dedicated support for continuous learning, attending conferences, and building your personal brand.
• A friendly, connected team and regular team-building events across Europe.

About MapTiler

At MapTiler, we make maps easy so that everyone can understand the world better. Our platform powers everything from global weather forecasting and humanitarian crisis management to flight trackers and the Swiss railways. Our maps are viewed by hundreds of millions of people worldwide every month.

We are deeply rooted in the developer and open-source communities. Since our users and customers are primarily developers, engineers, and geo-experts, we don't do traditional corporate account management. Instead, we build technical partnerships.

To apply: https://weworkremotely.com/remote-jobs/maptiler-developer-relations-customer-success-manager-maps-platform-remote-in-europe

Expert Career Tips for MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe) Roles

To succeed in a competitive market as a MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

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The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.