Manager Retention

Description

Job Overview

• Role: Manager Retention
• Company: RemoteOK Company
• Location: Remote
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Remote OK

Job Description

At Evolve, we're on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you're ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.Why this roleAs Manager, Retention, you will lead an established team of 8-12 individual contributors dedicated to maximizing the value of our existing owner base. You'll oversee a high-performing group focused on engaging at-risk owners, understanding their challenges, resolving pain points, and re-establishing their confidence in Evolve's services. Working closely with senior leadership, you'll drive continuous improvement across retention strategy, team performance, and cross-functional collaboration to reduce churn and strengthen long-term owner relationships.This role also oversees the Sold Property function within the Retention team. The Manager, Retention is responsible for leading teammates who engage buyers of existing Evolve properties, guiding them through the listing transfer process to successfully onboard new owners onto the Evolve platform. This includes developing a deep understanding of the end-to-end transfer workflow and supporting team members in refining their approach to consistently meet the company's transfer goals.What you'll do• Lead and develop theRetention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training• Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics• Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value• Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn• Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement• Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates• Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teamsWhat makes you a great fit• 5+ years of sales, retention, or account management experience• 3+ years managing or coaching teams. Track record of developing talent and driving team performance.• Strong communicator. Clear and direct in both group and one-on-one sett

Salary & Compensation

The salary for this role is not publicly disclosed. Based on industry benchmarks, roles of this type in India or remote-first companies typically offer compensation in line with market rates for the experience level required. We recommend researching platforms like Glassdoor, Levels.fyi, or AmbitionBox to gauge expected ranges before your offer discussion.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: Fully Remote

This role is designed for a fully remote work arrangement. You will have the flexibility to work from any location, provided you have a stable internet connection and can align with the team's core collaboration hours. The company supports remote employees with the necessary tools, virtual team-building activities, and regular check-ins to ensure productivity and a strong sense of belonging. Equipment and home-office stipends may be provided — check the job listing or confirm during the offer stage.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

RemoteOK Company is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Remote. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Remote OK.

How to Apply & Preparation Tips

To apply for the Manager Retention position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Keywords & SEO

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Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.