Managed Security Services Advisor (m/w/d) | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Munich
• Job Type: Full-Time

Job Description

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

Tasks

As a Managed Security Services Advisor (m/w/d) based in Germany you will :

• Oversee the delivery of Managed Detection and Response services to our clients, with a strong focus on the quality and technical relevance of the service provided;
• Act as a trusted advisor to customers by translating SOC investigations, alerts, and incident outcomes into clear recommendations and actionable improvements;
• Work closely with the Security Operations team to ensure that service level agreements (SLAs) are met and that service delivery reflects the operational reality of ongoing detections and investigations;
• Leverage your prior Security Operations experience to understand, challenge, and discuss detection logic, incident handling, triage quality, escalation paths, and response outcomes with both internal teams and customers;
• Monitor service delivery performance and identify areas for improvement, with a particular focus on improving detection and response maturity in the customer environment;
• Advise customers on technical and operational improvements that can strengthen their security posture, visibility, use cases, and response readiness;
• Ensure that service delivery processes are documented, followed, and aligned with both customer expectations and internal operational standards;
• Work with the pre-sales team to ensure that service delivery is aligned with client needs and that proposed services are realistic, valuable, and technically grounded;
• Develop and maintain strong relationships with clients, ensuring that their needs are understood and met or exceeded through high-quality service and credible technical guidance;
• Provide regular reporting on service delivery performance, incident trends, key risks, and improvement opportunities to senior management and customers;
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO;
• Closely with the security operations team to ensure that service level agreements (SLAs) are met;
• Ensure that service delivery processes are documented and followed;
• Monitor service delivery performance and identify areas for improvement;
• Work with the sales team to ensure that service delivery is aligned with client needs;
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded;
• Provide regular reporting on service delivery performance to senior management.

You will be trained on the job in Concepts:

• NVISO service delivery methodology and customer engagement approach;
• Advisory and stakeholder management in a Managed Detection and Response context;
• Project management principles.

Requirements

• You hold citizenship in one of the 32 NATO member states or the Austrian citizenship;
• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field;
• 3–5 years of hands-on experience in Security Operations activities is required, preferably in a Managed Detection and Response environment;
• Proven experience handling security alerts and incidents, including triage, investigation, escalation, and coordination of response activities;
• Strong understanding of security operations, incident response, and the practical challenges of detection and response in customer environments;
• Ability to understand the outcome of SOC investigations and translate them into meaningful technical and operational recommendations for customers;
• Strong technical knowledge of security monitoring, use case tuning, detection engineering concepts, log analysis, and threat-informed improvement of security operations;
• Excellent German and English communication skills (at least C1 level);
• Ability to engage confidently with both technical and non-technical stakeholders, and to explain complex investigation outcomes in a clear and actionable way;
• Experience in service delivery management or customer-facing cybersecurity roles is a strong advantage;
• Experience with ITIL or other service delivery frameworks is an advantage;
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework;
• Strong organizational skills and the ability to work independently and as part of a team in a fast-paced, dynamic environment;
• Project management experience is a nice to have, but not a core requirement.

Benefits

• Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc);
• An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!;
• A training budget of 10.000€ and 10 days every 2 years;
• An annual gross base salary between 75.000 EUR and 100.000 EUR, depending on your experience;
• Regular team-building and fun events;
• Reimbursement of public transfer ticket + BahnCard 50 1st Class;
• Flexible working hours, homeworking and the possibility to work from abroad;
• 30 holidays.

Disclaimer on the Use of AI Tools in the Application Process

Please be aware that the creation and submission of application documents (e.g. CV, cover letter, case studies, etc.) using AI-powered tools is only permitted to a limited extent.

Our expectations:

Application documents must authentically reflect your own qualifications, personality, and motivation.

The use of AI for supportive purposes (e.g. spell-checking, improving wording) is acceptable.

Fully generated application documents created by AI without personal adaptation or review are not permitted.

Under no circumstances may NVISO information, data, or documents be uploaded to or processed by external AI tools.

We reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input.

The purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants.

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Expert Career Tips for Managed Security Services Advisor (m/w/d) Roles

To succeed in a competitive market as a Managed Security Services Advisor (m/w/d), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Managed Security Services Advisor (m/w/d) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Munich and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Munich, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Managed Security Services Advisor (m/w/d) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.