Job Description
Application Engineer
Litmus is transforming industrial operations with real-time data and AI solutions.
Why Join Litmus
Build the Infrastructure That Powers Industrial AI
AI is advancing beyond the cloud, into the physical world, thanks to Litmus. Our platform bridges the gap between edge computing, industrial processes, and AI, enabling real-time operations and reduced downtime.
Work on Problems Where Software Meets Reality
Most AI systems fail without access to real-world data. Litmus solves these challenges in industrial settings where reliability, scale, and performance are crucial. This role involves validating customer requirements, configuring Litmus products, and providing technical support to ensure a successful integration.
Have Real Impact, Fast
As a growing company, we value quick execution and results. This role reports to the Director of Technical Delivery and works closely with Sales Engineers, Account Managers, Product Management, and the Litmus Support Desk. You'll be part of a high-performance team that pushes each other to improve.
Join a High-Performance Team
We’re building a team of scrappy, collaborative, and proactive individuals who care about results. The team holds high standards and pushes each other to continually improve. We value empathy and execution, whether in how we build, communicate, or support one another.
About the Role
The Application Engineer is a key technical role within the Litmus Customer Success team. This position ensures successful configuration, deployment, and value realization of Litmus products for customers across Europe, Middle East, and Africa (EMEA).
What You'll Do
- Validate customer requirements for proof-of-concept and production implementations of Litmus products.
- Configure Litmus products during proof-of-concepts, customer pilots, and production deployments.
- Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully.
- Develop innovative solution approaches that help customers maximize value from Litmus products.
- Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.
- Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution.
- Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales-to-implementation handovers.
- Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities.
- Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required.
What You'll Bring
Must Have
- Professional experience in manufacturing or industrial environments, preferably in an Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or related technical role.
- Hands-on experience implementing or supporting software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.
- Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or technical support activities.
- Working knowledge of scripting or coding using Python, JavaScript, or similar languages.
- Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.
- Excellent communication skills, with the ability to work directly with customers, internal technical teams, sales teams, and partners.
- Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment.
- Fluency in German and English
Nice to Have
- Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases.
- Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities.
- Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events.
- Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation.
- Experience working with industrial protocols, connectivity standards, or OT/IT environments.
- Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable
