Kunden- & Vertragsmanager (Mensch) | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Hamburg
• Job Type: Full-Time

Job Description

Worum gehts?

Unser herausragendes Team betreut alle Arten von Unternehmenskunden bei der Buchung ihrer Events – angefangen bei kleinen Firmen bis hin zu großen Konzernen, die mit sämtlichen Anfragen zu Messen, Tagungen und Kongresse auf uns zu kommen. Du findest die passenden Locations für ihre Veranstaltungen und erstellst die dazugehörigen Event- und Kooperationsverträge. Bei dir laufen alle Fäden im Hintergrund zusammen.

Deine Rolle

• Du erstellst Event- und Kooperationsverträge für unsere Kund:innen und holst die Freigaben ein.
• Du findest passende Locations für Messen, Kongresse und Tagungen.
• Du pflegst den regelmäßigen Kundenkontakt per Mail und Telefon und baust langfristige Beziehungen auf.
• Du behältst Timings und Deadlines im Blick – von Vertragsfreigabe bis Veranstaltungsbeginn.
• Du übernimmst die Pflege und Dokumentation aller Kundendaten und Verträge in unserem CRM-System.
• Du überprüfst Rechnungen und Freigaben im Zusammenhang mit Veranstaltungen und Sponsoringvereinbarungen.

Was uns gefällt

• Du bist strukturiert, organisiert und liebst es, nach klaren Prozessen zu arbeiten – du hast immer den Überblick.
• Du arbeitest gerne in einem Team mit Start-up Drive und dem Willen, etwas zu bewegen.
• Du bleibst ruhig und lösungsorientiert, auch wenn’s mal stressig wird.
• Du kommunizierst klar und freundlich mit Kund:innen.
• Erfahrung in der Eventbranche ist ein Plus, aber kein Muss.
• Sehr gute Kenntnisse der MS-Office Programme sowie sehr gute Deutsch- und gute Englischkenntnisse sind kein Problem für dich.
• Von Vorteil ist es, wenn Du schon mal mit einem CRM gearbeitet hast.

Was Dir gefällt

• Teamspirit, der Spaß macht: Freu Dich auf ein motiviertes, hochqualifiziertes Team mit flachen Hierarchien und echtem Zusammenhalt. Und weil Erfolge gefeiert werden wollen, gibt’s - Überraschung - regelmäßige Teamevents: Afterwork-Drinks auf der Dachterrasse, Culture Nights, Spieleabende oder unsere legendären Monatsenden, bei denen wir gemeinsam die letzten Deals closen und auf unsere Erfolge anstoßen
• Sei ein Sparfuchs und profitiere von exklusiven Rabatten auf Top-Marken und Reisen über PepXpress und Corporate Benefits
• Gut versorgt: Natürlich stehen Dir auch der obligatorische Obstkorb, eine Müslibar sowie kalte und warme Getränke jederzeit zur Verfügung
• Individuelle Hardware-Wahl: Du entscheidest, ob du mit einem Mac oder einem Windows-Gerät arbeitest
• Arbeitszeiten: Jedes Team tickt ein bisschen anders – aber generell gilt: Unsere Kernarbeitszeit ist von 10 bis 17 Uhr. Den Rest gestaltest du nach deinem Rhythmus.
• Pick your Perk: Du entscheidest, welche Benefits zu Dir passen: mit 20€ Benefitsy, 20€ Zuschuss zum DEU-Ticket oder 20€ Zuschuss für Urban Sports
• Wachstum: Wir fördern Deine individuelle Weiterentwicklung mit dem Learning Budget von 300€ pro Jahr
• Für später schon heute gesorgt: Zusätzlich gibt’s bis zu 100 € monatlich für deine Altersvorsorge und Vermögensziele (bAV & VWL)

Deine Ansprechpartnerin

Hellen, unsere Talent Acquisition Managerin

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Expert Career Tips for Kunden- & Vertragsmanager (Mensch) Roles

To succeed in a competitive market as a Kunden- & Vertragsmanager (Mensch), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Kunden- & Vertragsmanager (Mensch) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Hamburg and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Hamburg, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Kunden- & Vertragsmanager (Mensch) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.