ITI Digital SaaS Success Advocate | JobSetuu
Nodesk Employer • Remote
Employment Type: Full-Time •
Experience: •
Posted: 1 week ago
Client Success Manager - ITI Digital - Full-Time, Remote (US Eastern Time)
ITI Digital is seeking a Client Success Manager to lead the management of a diverse portfolio of clients utilizing our DXP platform and managed destination websites. This portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is essential for this role. This is an active, hands-on account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. This role owns a defined core book of accounts directly and provides direction to a small team of Client Success Specialists across the combined account portfolio. In addition to direct account responsibilities, this role contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a collaborative, hands-on role rather than a removed management position.
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