We are seeking an engaged IT System Administrator (m/w/d) to augment our dynamic team and further develop our IT infrastructure for our customers with enthusiasm and dedication.
Responsibilities
Your role at us
You serve as the central point of contact between our customers and our technical team.
If a customer reports a disruption, requires assistance, or submits a new request, you ensure that the matter is structured, prioritized, and passed on to the appropriate technical staff.
You keep an eye on open issues and ensure that our customers are informed and supported effectively.
Your goal: The customer knows that we take care of them, and our technical staff knows when to act.
Your responsibilities
- Handling and coordinating customer requests, disruptions, and orders
- Personal and telephone support for our major customers
- Recording, prioritizing, and following up on service tickets
- Assessing the urgency and priority of disruptions
- Coordinating and scheduling our IT technicians
- Matching tasks to suitable technical staff
- Monitoring open tickets, appointments, and resolved issues
- Active communication with customers on the current status of open tasks
- Identifying escalation points and promptly mitigating them
- Collaboration with customers, technical team, sales, and back-office departments
- Preparing and coordinating smaller IT tasks and projects
- Ensuring that tasks and disruptions have been completed and documented
- Supporting ongoing improvements to our service processes
What we value most
You don't need to be a highly specialized IT specialist, but you should have a good understanding of IT and be able to assess whether, for example, a malfunctioning server, a firewall issue, or a non-functioning workstation require different priorities.
What we value most
Organisation, veracity, communication, and initiative.
You don't wait for someone to ask after a matter, but you take care of it yourself and make sure that issues progress.
Qualifications
The one you bring with you
- No need for a deep IT specialist background
- You should have excellent technical knowledge and be able to assess whether, for example, a malfunctioning server, a firewall issue, or a non-functioning workstation require different priorities.
- Strong organizational skills
- Self-sufficient and structured working style
- Responsibility and accountability
- Ability to manage multiple tasks simultaneously
- Staying calm and organized even with urgent disruptions
- Basic understanding of IT and technical relationships
- Experience in an IT system house, IT support, or technical service is advantageous
- Experience with ticket systems, help desks, or scheduling is also beneficial
Benefits
- A secure workplace in a forward-thinking IT company
- Variety of responsibilities with challenging tasks
- Flat hierarchical structures and efficient decision-making processes
- Targeted development opportunities
- Modern work environment and professional IT infrastructure
- Attractive compensation and an engaged and professional team
About us
The OESTMANN GmbH is a privately-owned IT system house based in Hamburg.
Since over 50 years, we have supported companies in planning, implementing, and managing their IT.
Our focus areas include IT infrastructure, server and cloud solutions, Microsoft 365, network and WLAN, IT security, firewalls, managed security, backup and recovery, as well as personal IT support.
We don't just stand as an IT supplier, but as a long-term IT partner to our customers.
Our goal is not only to manage problems but to actively solve and prevent them from occurring as much as possible.
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