[HIRING] Virtual Assistant (Admin + Customer Support) – Midwest Home Service Company

Description

Job Overview

• Title: [HIRING] Virtual Assistant (Admin + Customer Support) – Midwest Home Service Company
• Source: Reddit r/forhire

Job Description

We’re looking for an additional **Virtual Assistant to support daily operations** for a growing home service (landscaping) business based in Wisconsin. This role requires someone who understands how **Midwest home service companies operate** (lawn care, landscaping, snow removal, etc.) and can communicate clearly with customers in that environment. # What You’ll Be Doing # Customer Communication * Answer inbound calls (VoIP) * Respond to emails and texts * Schedule and reschedule services * Handle basic customer questions # CRM + Operations * Manage CRM (quotes, jobs, notes, follow-ups) * Keep customer data organized and up to date * Track jobs and ensure nothing gets missed * Assist with scheduling and routing # Admin + Emailing * Send estimates, invoices, and service updates * Follow up on unpaid invoices * Send service notifications and reminders # Marketing Support * Send review requests * Assist with email campaigns * Light Canva/social support if needed # Requirements * Experience working with a **Midwest home service business** (landscaping, lawn care, snow, etc.) * Strong English (written and phone) * Organized and detail-oriented * Fast response time * Comfortable learning and using multiple systems * Reliable internet and quiet workspace # Tech Stack You’ll Use * RingCentral (phones) * Outlook / Email * QuickBooks * Google Drive / OneDrive * Canva * Loom (training) * AI Property Measuring Tools * Company Cam # Not a Fit If * No experience in home services * You avoid phone calls * Slow to respond or follow up * Need constant direction # Pay * Based on experience * Salary or hourly is available

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.