Responsibilities
Our team is comprised of skilled IT professionals who are committed to delivering exceptional client support on a 1st and 2nd level. This involves promptly addressing and resolving client issues, ensuring seamless user experiences across our clients' MS-Office applications and operating systems such as Windows and Mac. Our team also handles the installation, troubleshooting, and repair of end-user devices. We maintain comprehensive documentation and manage tickets in our ticketing system to ensure timely resolutions. Additionally, we collaborate closely with both the first and third-level client support teams to ensure the highest levels of service and compliance with our service level agreements (SLAs).
Requirements
Our ideal candidate should have a strong background in the IT field or equivalent experience, such as a Computer Science degree, a certified IT professional (CISP), or a related IT support role. They must possess extensive experience in Windows operating systems, Active Directory, Microsoft Office 365, and familiarity with ticketing systems. Our team requires a solid understanding of iOS and Mac operating systems and should be able to navigate these environments proficiently. Candidates must have excellent English and German language skills, both spoken and written. A valid driver’s license of Class B class is preferred.
Benefits
We are proud to offer a dynamic and engaging environment that fosters both personal and professional growth. Our team offers competitive salaries, attractive benefits, and a supportive work culture. We are committed to providing an environment that values employee feedback and promotes continuous learning and development. Our team members enjoy a modern workspace, benefits such as health insurance, retirement savings, and additional perks, and the opportunity to learn new skills and grow professionally.
Contact Information
We welcome your application and encourage you to visit our website at https://www.gansspersonal.de for more information. For any questions or a personal consultation, please contact our HR department at info(at)gansspersonal.de. Alternatively, you can submit your resume via email to info(at)gansspersonal.de.
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