Global Quality and Laboratory Improvement Manager | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

This position is responsible for the administration, supervision and monitoring of the global Quality Management System in accordance with ISO/IEC 17025 and Minerals Technical Governance Global policies and procedures for all Mineral Geochemistry laboratories with support to Trade laboratories as required. The incumbent is also responsible for monitoring the laboratory network and promoting laboratory best practice(s), instilling a culture of continuous improvement within the regions and laboratory network. The incumbent will also lead and direct a small virtual team of Quality and Continuous Improvement specialists.

• Global QMS Responsibilities
• Administrates and reviews the global Quality Assurance and Quality Control process to ensure compliance with ISO/IEC 17025 including the design and administration of systems and tools associated with data acceptance & rejection criteria.
• Work with Laboratory managers and OI teams to ensure that Minerals Laboratories implement safe working practices in accordance with global proccedures (OIMS) and Industry recognised standards.
• Maintains and updates central quality control and global lab methodology documentation control (electronically and hardcopy) including SLIM / G6 schemes and manage configurations.
• Provide laboratory support for CCLAS EL / G6 setup, method validation, data acceptance and data rejection, QMS design and best practices to ensure labs adhere to global standards.
• Developing, Distributing & Monitoring new Quality Policies and Proceedures as needed
• Identify and approve Performance Testing Programs that the Group’s laboratories will participate in
• Monitor and oversee laboratory responses back to global PT program providers.
• Client Related Support
• Liaises with regional and local Quality Systems Managers, Operations Managers, Technical Managers and Client Services personnel in response to customer quality complaints and claims.
• Troubleshoot analytical issues as required and coordinate specialist support to address identified problems (e.g. ICP, XRF, FA...)
• Laboratory Audit Responsibilities
• Monitor and use LQSI, Geostats and other PT programs data to identify problems / Improvement trends and highlight laboratories that require further investigation audits and support.
• Utilise remote SLIM / G6 access to monitor and identify quality issues in the laboratory network.
• Schedules, directs and performs internal audits and as necessary to an approved audit schedule (may involve follow-up and detailed site investigation.)
• Laboratory Best Practice and Improvement Responsibilities
• Works with the Group’s senior technical personnel to continuously improve lab products and services.
• Coordinates with the Group’s Technology Transfer Managers and Global Technical Expert peers to schedule new laboratory and/or new methodology start-ups as well as to assist with the validation of new laboratories and/or new methodologies/analytical technologies

Qualifications

• Education – post secondary at the Bachelor level
• Tertiary qualifications in chemistry
• Greater than ten (10) years industry experience
• Completion of Courses in Laboratory Auditing or Accreditation
• Experience in quality systems
• Fluency in English is a prerequisite and fluency in additional languages a definite asset
• Demonstrated skills in analytical methodologies
• Effective communication and interpersonal skills and able to coordinate with teams and motivate others.
• Must be creative, innovative and client-focused
• Able to build trust, respect and confidentiality
• Proven time management skills.
• Works well under pressure.
• Ability to work well with others & independently.
• Possess excellent verbal and written communication skills and be proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook).
• Mandatory to comply with company and Government Occupational Health and Safety requirements

Additional Information

Compensation: $90k to $120k 

Some benefit highlights:

• 80% coverage Health, Dental and Vision 
• Paid time off
• RRSP Program Eligibility 

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Expert Career Tips for Global Quality and Laboratory Improvement Manager Roles

To succeed in a competitive market as a Global Quality and Laboratory Improvement Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Global Quality and Laboratory Improvement Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Global Quality and Laboratory Improvement Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.