About Valiantys
Valiantys is a leading company that transforms how work gets done across the enterprise, focusing on consulting, enterprise service management (ESM), and engineering productivity. The company works with clients to design connected, efficient, and human-centered ways of working, leveraging deep process expertise, modern collaboration, automation, and value stream practices. Valiantys has a strong focus on the modern workforce and helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.
Tasks
As our new Delivery Director for Switzerland & Germany, you will lead the delivery strategy and operational performance across your territory, ensuring client engagements meet business, quality, and financial objectives. You will oversee and support Delivery Managers, enforce delivery standards, and align staffing and capacity planning with business needs. You will act as a key partner to Consulting, Practices, Sales, and Finance, driving continuous improvement, client satisfaction, and the evolution of delivery excellence at scale.
This role can be based in Switzerland or Germany.
Purpose and Responsibilities
🚀 Delivery Leadership
-Collaborate with Practices and Consulting leadership to define staffing budgets, rolling forecasts, and pay planning aligned with business goals.
-Define strategic direction for delivery processes, ensuring compliance with the Valiantys Project Management Framework and internal best practices.
-Lead transformation initiatives by shaping scopes and ensuring engagement readiness and delivery standards in collaboration with the Head of Delivery Excellence.
📦 Delivery and Resource Management
-Oversee client engagements by clearly defining scope, risks, responsibilities, and timelines to ensure smooth delivery and avoid disputes.
-Monitor project performance to meet margin and client satisfaction targets, while ensuring compliance with internal governance and delivery standards.
-Own staffing and resource allocation, securing effective handovers and enforcing consistent delivery practices across the team.
📊 Capacity Planning
-Collaborate with Practices to forecast and manage skill demand across your consulting team.
-Allocate resources and adjust budgets as needed, exercising clear decision-making authority.
-Develop contingency plans and coordinate regional or external support to maintain high utilization during demand peaks.
💰 Budget and Financial Management
-Define and manage the staffing budget for your business units, maintaining a rolling forecast aligned with evolving business needs.
-Track financial performance with Finance, analyze variances, and adjust strategies to meet targets.
-Review and approve client-facing commercial documents, and collaborate with EMEA Delivery leaders to ensure overall financial alignment.
👥 Team Management
-Manage people, fostering a high-performance culture through clear communication, feedback, and goal-setting.
-Support team development, onboarding, and recruitment.
-Ensure personal and team certifications, including Atlassian certification/accreditation.
🤝 Client Engagement
-Act as escalation point for client delivery issues in your region.
-Collaborate with Sales to secure deals and ensure delivery alignment.
-Drive improvements through analysis of client feedback (Client Net Score).
🔁Continuous Improvement & Innovation
-Identify and implement improvements in delivery practices and processes.
-Contribute to new service offering development and innovation initiatives (AI)
-Stay current on industry trends and promote team learning.
Your Team and Partners
You will report to the Head of Delivery EMEA
You will manage a team of Delivery Managers (your direct reports)
You will work closely with Project Managers (your indirect reports if applicable)
You’ll collaborate regularly with:
-Consulting team
-Sales team
-Practice teams
-People & Culture team
-Finance team
-other Delivery Directors (your peers)
Requirements
- You bring proven leadership in managing complex delivery teams and functions.
- You communicate clearly, manage stakeholders effectively, and make sound decisions under pressure. Analytical and structured, you're driven by performance, quality, and client success.
- You have a good awareness of AI in the enterprise and how it can drive value for clients.
- You bring exposure to business development
