Freelancer First-Level Support (m/w/d) - Deutsch & Dänisch & French

Description

Job Overview

• Role: Freelancer First-Level Support (m/w/d) - Deutsch & Dänisch & French
• Company: colpari GmbH
• Location: Leipzig
• Employment Type: Freelance
• Category / Department: Remote, Customer Service
• Salary: Competitive / Not Disclosed — confirm during interview
• Key Skills / Technologies: Remote, Customer Service
• Listing Source: Arbeitnow

Job Description

Die colpari GmbH sucht engagierte Freelancer (m/w/d) für den First-Level-Support im E-Commerce-Bereich. Wenn du eine Leidenschaft für exzellenten Kundenservice hast und in einem flexiblen, digitalen Umfeld arbeiten möchtest, dann bist du bei uns genau richtig!

Aufgaben

💡 Deine Aufgaben:
✅ Beantwortung und Bearbeitung von Kundenanfragen in Dänisch und Deutsch sowie French
✅ Unterstützung bei technischen Anliegen und allgemeinen Kundenanfragen
✅ Enge Zusammenarbeit mit unserem Team sowie den Klienten im Rahmen agiler Projekte
✅ Dokumentation und effiziente Weiterleitung komplexer Fälle

Qualifikation

🎯 Dein Profil:
✔ Fließende Sprachkenntnisse in Dänisch und French sowie gutes Deutsch
✔ Erfahrung im Kundenservice und eine ausgeprägte technische Affinität
✔ Strukturierte, eigenständige Arbeitsweise mit einem sicheren Umgang mit digitalen Tools
✔ Erfahrung im Remote-Umfeld und idealerweise im E-Commerce
✔ Verfügbarkeit von 15–25 Stunden pro Woche
✔ Empathie, Zuverlässigkeit und die Fähigkeit, auch in stressigen Situationen professionell zu bleiben

Benefits

🌍 Deine Vorteile bei colpari:
🚀 100% Remote – Arbeite von überall aus!
⏳ Flexible Arbeitszeiten – Passe deine Arbeitszeiten an deine Verfügbarkeit an
💡 Raum für eigene Ideen – Gestalte Prozesse aktiv mit und bringe deine Vorschläge ein
💼 Partnerschaftliche Zusammenarbeit – Wir setzen auf Transparenz & Kommunikation auf Augenhöhe
🎯 Mehr als nur ein Job – Unsere Klienten kaufen keine Standardlösung, sondern eine 360°-Customer-Experience

colpari ist anders! Wir fördern Zusammenarbeit auf Augenhöhe über alle Grenzen hinweg. Wir verstehen uns als Partner, der Unternehmen in allen Belangen der Kundenkommunikation zur Verfügung steht. Unsere Klienten kaufen bei uns keinen Service, sie kaufen eine 360 Grad Lösung.

Werde Teil unseres Customer-Experience-Teams und sei aktiv dabei, Kunden zu begeistern!

Wir freuen uns darauf, dich kennenzulernen! 🚀😊

Find more English Speaking Jobs in Germany on Arbeitnow

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: Freelance / Contract

This is a freelance or contract engagement. You will likely work independently, delivering specific outputs or milestones within agreed timelines. Payment is typically milestone-based or on an hourly / daily rate. Contractors are generally responsible for managing their own tax obligations and may not receive standard employee benefits such as health insurance or paid leave. Confirm deliverables, payment schedules, and IP ownership before signing any contract.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

colpari GmbH is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Leipzig. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Arbeitnow.

How to Apply & Preparation Tips

To apply for the Freelancer First-Level Support (m/w/d) - Deutsch & Dänisch & French position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Key skills relevant to this role include: Remote, Customer Service. Ensure these are prominently featured on your resume and LinkedIn profile.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.