Common Room Solutions Engineer
Location: Remote
URL: https://www.zoom.com/
What You Can Expect:
Common Room is an AI platform that offers teams advanced tools to identify and engage with potential buyers more effectively. This role involves acting as a product expert and trusted advisor, translating customer needs into actionable solutions. You will work closely with Account Executives to understand their goals, technical requirements, and success metrics, then guide them through detailed evaluations to ensure optimal alignment with Common Room's capabilities.
You will collaborate with post-sales teams to ensure a smooth transition and will also contribute to the development of solutions that integrate data and automate processes, ensuring seamless integration with other systems.
This role is ideal for individuals who prioritize solutions, embrace continuous learning, and focus on driving impactful customer outcomes. It requires a consultative mindset, advanced technical knowledge, and the ability to manage intricate, multi-stakeholder agreements.
About the Team:
The Solutions Engineering team is a key part of the Zoom platform, working closely with Sales, Product, and Customer Success to ensure customers can fully understand, evaluate, and adopt Zoom's platform, including Common Room.
This team values curiosity, teamwork, and the ability to translate innovative technology into business results. The role requires advanced technical knowledge and a consultative mindset to design solutions that align with customer needs and goals.
Key Responsibilities:
- Serving as the product specialist and technical advisor during the entire sales cycle.
- Translating customer challenges into concise, outcome-focused solution designs.
- Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value effectively.
- Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations.
- Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized.
- Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies.
What We're Looking For:
- 2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS, impacting revenue through POCs, pilots, or evaluations.
- Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors without compromising efficiency or collaboration.
- Demonstrate expertise in contemporary CRM platforms and related ecosystems, such as Salesforce and HubSpot, while addressing integrations, APIs, webhooks, JSON, and system compatibility.
- Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives effectively.
- Bring organization, proactivity, and adaptability to manage multiple deals effectively, maintaining resilience when complexities arise, requirements change, or timelines shift.
To Apply: https://weworkremotely.com/remote-jobs/zoom-solutions-consultant
