Are you ready to drive innovation?
If you don't meet all of the criteria below, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
You will be a key member of the Customer Experience (CX) team at a dynamic and fast-paced start-up. Your primary role will be to enable our customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains. The CX team is responsible for interfacing with customers throughout their lifecycle, ensuring they have the tools and resources needed to succeed with Kong's investment. This role will involve working closely with the Americas sales teams, as well as building a portfolio of customers.
This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with strong organizational and communication skills. You will not only be building strong relationships with key customers, but you will be pioneering the approach to managing customers by leveraging self-service technology and reusable assets to maximize the value that Kong can provide.
Working at Kong presents a unique opportunity to help modernize enterprise software and learn about how businesses run in the digital age.
As a team member, you'll act as a champion for our most critical asset, our customers. You'll be working with a portfolio of customers seeking to identify growth opportunities and ensure they have what they need to be successful. In this role, you'll work alongside the Americas sales teams and have the opportunity to build a large portfolio of customers.
What You'll Do:
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the CX teams to ensure customer outcomes.
- Define what 'good' looks like in terms of adoption plans, post-sales engagement, what is recommended, and why.
- Work with Sales and Product teams to ensure customers are getting the most out of the solution.
- Help innovate our tooling and processes to make you and your team more efficient.
- Work on innovative and cutting-edge customer projects.
- Learn our products and technologies, taking that knowledge and applying it to real-world usage.
- Collaborate with other peers, business partners, and groups. Represent Kong and grow our company.
What You'll Bring:
- Have a builder's mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong.
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
- Have passion and determination about our technology and our customers.
- Be a self-starter with strong organizational skills to drive effective customer outcomes.
- Have a good understanding of complex technology environments.
- Have great self-awareness and strong communication skills.
- Have prior experience in similar roles within SaaS, Open Source, or Infrastructure software companies.
- Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as a foundational understanding of API management (APIM).
- Finally, understand the value of DevOps, CI/CD, and Cloud Computing IaaS.
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
