About Buildkite
Buildkite is a leading CI platform trusted by the world's top engineering teams, including Canva, Meta, Mistral AI, and NVIDIA, to ship software that impacts over 1 billion people daily. Companies rely on Buildkite to streamline their continuous integration and delivery processes on their infrastructure, ours, or both, ensuring they can ship with confidence.
About the Role
This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at companies like Canva, Uber, and Airbnb to help unblock critical workflows. This role will play a pivotal part in shaping the support team's evolution into a function that balances reactive and proactive work, with half of your time spent designing and implementing scalable tools, processes, and open-source contributions that create a world-class customer experience. This is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer-focused and thrives on solving tough technical problems for some of the world's most innovative engineering teams.
This Role Is Remote
Available in the UK, Ireland, or Poland, this role is remote and requires you to be located in the same country. You'll work 5 days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days will be flexible, and we'll agree on a set schedule together when you join.
What You’ll Do
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
- Contribute to and maintain open-source tools such as Bash plugins and Golang-based utilities
- Publish documentation updates and proactive communications that improve the customer journey
- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
- Own and improve support workflows, simplifying how the team operates and delivers
- Share learnings from customer work to strengthen alignment with Product and Engineering
- Mentor peers and foster an inclusive, supportive environment within the team
This Role Is Customer-Centric
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
Benefits
- 20 days paid annual leave plus 10 days sick & carer's leave - actively encouraged, we want you to be at your best and time off is a part of that
- An ongoing remote-work allowance to help you do your best work
- Retirement and health coverage (based on your region) - build towards your future, your way
- 16 weeks paid parental leave for primary carers (6 weeks for secondary)
- Confidential EAP & mental health support - sometimes life gets hard. You should be able to access the resources and support you need
- Support for learning and growth - with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery
- Flexibility to work from anywhere in the world for up to 6 weeks a year
Exact benefits may vary slightly by country. We'll walk through the specifics for your location.
Equal Opportunity Employer
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
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