Enterprise Customer Success Manager – EMEA | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. To bring that future to life, we put customers at the center. Our Customer Success team exists to help customers adopt Builder, embed it across their organizations, and achieve meaningful results—at scale.

We are looking for an Enterprise Customer Success Manager based in EMEA to support our strategic Enterprise accounts. This role is perfect for someone who excels at building executive relationships and driving complex organizational transformations through Builder's platform. You'll be the trusted advisor for our largest customers, orchestrating cross-functional initiatives and ensuring they achieve transformational business outcomes.

This is a strategic, relationship-driven role where success means measurable improvements in customer expansion, retention, and strategic value realization across enterprise organizations.

As an Enterprise Customer Success Manager, you will:

• Manage a book of business including some of our largest, most strategic customers to date
• Nurture existing customer relationships across varying levels of any organization, including the C-suite
• Project manage completion of technical implementation steps alongside Customer Engineering
• Monitor new and existing customer performance and address any open issues to ensure timely resolution and great customer experience
• Work with your manager to identify compelling plans for continued growth across your customer base
• Be consistently focused on retaining and exceeding the company's customer retention through value-driven activities
• Work closely with the product and engineering team to influence new product features and functionality based on customer feedback
• Share best practices, strategize with customers on digital priorities and investments to drive growth
• Maintain an expert level understanding of the Builder product, along with larger e-commerce & product industry knowledge
• Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future

You will thrive in this role if you have:

• 5+ years of customer-facing, consulting, or sales management experience in SaaS (AI-native, marketing or ecommerce technology strongly preferred)
• Experience working with both middle management and C-level executive personas
• Experience with technical products and/or demonstrated aptitude when working with technical teams
• Demonstrate an understanding of the needs of growing businesses, including emerging digital trends and e-commerce trends (Ecommerce experience strongly preferred)
• Passion for helping customers and being proactive when it comes to what's best for the partnership
• Proactive problem solver. High reliability, detail-oriented and outstanding follow-through
• Ability to work individually and collaboratively within a team environment
• Comfort with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate (early stage experience strongly preferred)
• Tech savvy and eagerness to learn new technology and practices

Bonus if you have:

• Experience with digital transformation initiatives or enterprise technology implementations
• Background supporting technical teams in enterprise environments (developers, DevOps, platform teams)
• Fluency in additional European languages (German, French, Spanish, Italian)
• Experience with enterprise tools like Hubspot, Sigma, Coda or similar customer success platforms
• Knowledge of headless CMS, digital experience platforms, or modern web development frameworks
• Previous experience in EMEA-focused technology companies or consulting firms

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!

The total compensation range for this role is €105,000 - €130,000, consisting of base salary and performance-based annual bonus. This role is also eligible for meaningful company equity and benefits.
This position is fully remote and open to candidates in multiple locations. Compensation may vary by country and local market and will be discussed early in the interview process. Final offer amounts are determined based on experience, role-related knowledge, skills, and abilities.

What Builder.io offers you:

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
• Mental health days. We encourage you to take at least one per quarter to recharge
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
• Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
• Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
• Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
• 401k (for US based team members). Contribute to your financial future
• Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window (yeah, we're pretty stoked about it!)

About Builder.io:

Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. 

Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks.

Trusted by leading mid-market to enterprise-level companies like JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management.

Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

Expert Career Tips for Enterprise Customer Success Manager – EMEA Roles

To succeed in a competitive market as a Enterprise Customer Success Manager – EMEA, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Enterprise Customer Success Manager – EMEA requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Enterprise Customer Success Manager – EMEA position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.