The Role
In this role, you will be the face of our technology, ensuring that our switch is the answer to every client's needs. From presales qualification to live demos and design reviews, you will own the client conversation end-to-end, working directly with our hardware. You will build and run test setups, run demonstrations, and diagnose issues when they arise, maintaining credibility and earning it. Your insights will feed directly into our product, engineering, and sales teams.
Responsibilities
Own every technical conversation with the client, covering qualification, demos, and design reviews, wherever their hardware lives
Show, live, exactly how our switch fits their setup
Build and run test setups and demos that prove it
Debug on the spot when a demo doesn't go as planned
Drive failure analysis to root cause
Turn client feedback into sharp, actionable input for product, engineering, and sales
Be the technical thread running through the entire sales cycle
Command a room of senior engineers, then pivot to the executive suite, without missing a beat
What We're Looking For
Experience in hardware, optics, or photonics
5 or more years in a customer-facing technical role such as Field Applications Engineer, Systems Engineer, or something similar
A solid grasp of high-speed interfaces, system-level architecture, and hardware bring-up workflows
Sharp debugging instincts across optics, hardware, firmware, and software: you can chase complex, ambiguous problems in a live customer environment, not just a controlled demo
A proven track record of hands-on work: test setups, live demos, failure analysis, not just slides
Experience owning presales technical conversations, and turning field feedback into product/engineering action
The presence to be trusted onsite, clear and credible with senior engineers and non-technical business leaders alike, in the same day
Adaptable and pragmatic: startup energy
Additional Info
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