Collibra’s Professional Services team is looking for a seasoned Sr. Manager, Professional Services Delivery, to join the APAC region. This role will play a key part in ensuring customer success by collaborating and partnering with Sales Executives, Account Teams, Engagement Management, Support, Product Management, and Customer Engineering.
As a Sr. Manager, you will be responsible for managing a team of Architects and Engagement Managers, overseeing their performance, growth, and development. Your responsibilities will include managing a group of professionals responsible for delivering high-quality services to meet customer needs.
Key Responsibilities:
- Team Performance: Monitor and manage team member utilization to maximize productivity. Collaborate with teams responsible for assignments to ensure consistent high-quality delivery of services.
- Talent Development: Create and execute plans for continuous skill and professional development of team members, as well as onboarding new team members.
- Solution & Portfolio Development: Collaborate with the PS Portfolio Board to define standard service offerings, accelerators, journey approaches, and methodologies. Participate with the Portfolio team in the production of the delivery supporting artifacts.
- Proposal Development: Support Services Sales leaders in business development discussions on building statements of work and creating journey-based proposals.
- Delivery Quality: Ensure high-quality delivery by serving as the team’s trusted advisor, ensuring customer journeys are defined and aligned for all customer engagements. Activities and deliverables are mapped to value-based outcomes, and delivery is inspected and validated for quality assurance.
- Issue & Escalation Management: Work with broader services and cross-functional teams (CE, Sales, Product, Support) to analyze root causes and drive resolution.
Requirements:
- Minimum of a Bachelor's Degree coupled with 7-10 years of demonstrable services delivery industry experience.
- Proven history of building and leading professional services teams.
- Demonstrated success in building and scaling high-performing services delivery teams.
- Exposure to the following areas: AI transformation, data governance, data management, data quality.
- Extensive experience navigating complex enterprise customer engagements, including ensuring effective resolution, driving aligned and measurable value-based customer outcomes while always tracking towards the customer journey.
Skills and Qualifications:
- Relational: Foster strong relationships within your team, including all internal and external stakeholders.
- Collaborative: Focus on collaboration, working as a selfless leader, and consistently prioritizing the right collaborative behaviors by setting the example.
- Exceptional Communicator: Fluent in both written and verbal English, ensuring clear and influential communication with all stakeholders.
- Dedicated Customer Advocate: A strong, proven, and passionate champion for customer success and adoption. You are customer-obsessed.
- Proactive and Organized Leader: Highly motivated, well-organized, and resourceful leader with exceptional problem-solving acumen.
- Agile and Improvement-Oriented: Thrive in fast-paced, evolving environments and continuously drive process improvement.
- Inspirational Role Model: Set an example, inspire trust, and set a high standard for the team.
Key Responsibilities:
- Establish RAPPORT within your team and cross-functional groups within the first month.
- Begin engaging with new and existing services customers within the third month.
- Act as the subject matter expert on Professional Services offerings, solution delivery capabilities and engagement management within the sixth month.
Benefits at Collibra
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Apply on Company Site →
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